Dialog Workitem with many agents

[Angelo Besenzoni]

Hello folks !
 
Hope you can help me.
 
Our system is on release 4.5B
 
We have an object method with dialog, not synchronous; its relevant task is with
a terminating event.
 
In the workflow, the agent is assigned to the task by an expression whose value
is a position of an organizational unit.
Generally, in that position we have different users (more than one).
Everything works well, all the users have the workitem in their Outlook (we use
Sap-Mapi).
 
Unfortunately, when a user executes the workitem, but doesn't terminate it (that
is, the terminating event isn't activated) because for example he/she ends the
task without to save, this user becomes the only owner of the workitem and in
the Inbox of the other users the workitem disappears... so only the first user
who executes the workitem for the first time, can later on execute the workitem
and terminate the task..
 
How we can do to hold the workitem in all the users Inbox until someone
terminates it???
 
Any help is greatly appreciated.
 
Thanks.
Angelo
 
 
Angelo Besenzoni
Sap Italia Consulting s.r.l.
tel. +39 3351357236