Leave request questions

[Van der Burg, Jeroen JA SITI-ITPSEE]

Shane,
 
1. We have had a lot of communication with OSS on this (No, it should =
not work this way. Yes; that's how we designed it, our existing =
customers are using it this way...), what I finaly found is that =
implementing the EBP note on this exact same problem solves the issue. =
At the moment workitems which fall into this category are auto assigned =
to the system administrator (about 8 each day, consider what would have =
happened if they would be assigned to our 5000 users...); but you may =
find your system respond differently if you have other LCP's installed =
(on one of our other systems these workflows automatically go into =
error; apparently due to other LCP changes).
 
2. Seems indeed those users who receive it in their non-SAP mail have =
their auto forwarding turned on. That is the way it is supposed to work, =
I guess to deactivate you have to turn off all auto forwarding (which =
will impact all SAP mails). My guess is that if you can set the no =
forwarding parameter for the emails it will also remain in the SAP inbox =
but have never done that myself; give it a try first doing this manually =
and then see if you can set it automatically (not using the standard =
email step but creating a normal task and fill in the standard task =
number; this allows you to set the mail parameters but not sure if you =
can set the 'no forwarding' this way).=20
 
 
 
Regards,
 
 
Jeroen
=20
 
-----Original Message-----
From: Shane Burns [mailto:Shane.Burns at boimail.com]
Sent: 22 October 2002 17:45
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Leave request questions
 
 
Hi all,
 
I have two questions regarding the "Leave request with HTML - =
WS20000081"
workflow which we are currently using;
 
 
1)  This workflow works via the ESS, where a user fills in a web form
(FORMABSENC) and saves to kick off the workflow.
>From this form a user can change the approver, and the workflow will be
directed to this user.
In our company we want only users with a Line Manager Role to be able to
approve these.
Our problem occurs if a user decides to change the approver to someone =
who
is not set up with the Line Manager role.
Because of our agent assignment on the Check Leave step, if the approver
selected isn't a possible agent it goes out to everyone!!!
 
Is there a possible way of restricting the approver list to just users =
with
a Line Manager role????
 
 
 
2)  The second question regards the "Confirm Absence" step that sends =
out a
confirmation email to the initiator (external and to their SAP Inbox).
Our company only wants them to get a notification to the SAP Inbox, =
however
a llot of people were getting them to their external email, some to =
their
SAP Inbox and some with nethier, or both.
After a lot of playing around, I think it has something to do with
Automatic Forwarding, and whether the SAP Inbox checkbox was ticked or =
not.
 
Does anyone have any experience of this, and would know how to just have =
a
mail going to just their SAP Inbox???
 
 
By the way we are on 4.6C here.
 
Thanks for you help,
 
Shane Burns
Bank Of Ireland
Dublin
Ireland.
 
 
 
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