Multiple EMail Notifications

[Dart, Jocelyn]

Diane,
There is detailed information on how to create responsibility rules
in the SAP Library help and also in the book.
 
You set up your rule to find the people according to your criteria
as you would for any other task.
 
However you can't directly input your rule against the send-mail step
as this is a background step.
 
So you will need a prior step to evaluate the rule and return the list
of agents.  Function module RH_GET_ACTORS can be used to do this.
 
This solution has been discussed several times before in this forum
so you might want to look in the SAP-WUG archives.
 
Use of RH_GET_ACTORS is also demonstrated in the book.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Nobles, Diane [mailto:nobles_dh at naptheon.com]
Sent: Wednesday, 23 October 2002 5:00 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Multiple EMail Notifications
 
 
OK, having never done this before, can you give me a little more
information.  There is very little information on how to do this in the
Online documentation and I have not been able to find a good similar example
of an SAP std role.
 
Diane H. Nobles
SAP Proj. Analyst, PM, WF
(757) 380-7250
 
 
-----Original Message-----
From: Van der Burg, Jeroen JA SITI-ITPSEE
[mailto:jeroen.vanderburg at shell.com]
Sent: Tuesday, October 22, 2002 11:28 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Multiple EMail Notifications
 
 
Diana,
 
I would use a role based on responsibilities; based around the object type
as the selection parameter.
 
 
Regards,
 
 
Jeroen
 
-----Original Message-----
From: Nobles, Diane [mailto:nobles_dh at naptheon.com]
Sent: 22 October 2002 17:15
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Multiple EMail Notifications
 
 
I have a dilemma.  Need to know the best way to send out a Work Item email
notification to multiple people, groups of three.  The problem is that the
group of people change depending on the object type created. Presently I
have two solutions, but not sure of either:
 
1. Use org_units and a role function module to cycle the org. units, but
can't quite seem to make the connection of the org_unit and role container,
 
2. Place different org_units in several different workflows and use start
conditions filtering out the object types to start the correct workflow. The
problem with this is maintenance, this results in duplication of each
workflow several times.
 
3.)  A third options exists, but again I am not sure how to set this up. The
process currently uses a table with all the possible agents listed, if we
could somehow pull the names from this table depending on the conditions and
into the workflow using a function module, etc., then this would be the
ideal way.
 
Any ideas on which would be the best approach, (or another way) and the best
way to go about it???
 
Diane H. Nobles
SAP Proj. Analyst, PM, WF
(757) 380-7250
 
"Small things, done with great love, bring joy and peace."