how restarting a blocked workflow?

[Van der Burg, Jeroen JA SITI-ITPSEE]

Good to hear that there actually do exist users which are worse then =
mine!!
 
 
Seriously, I would say you have to change your design. I learned by =
experience that the workflow (support) team should never own the running =
processes (have to take corrective actions if people do not behave =
according to their business rules, it is up to their managers to resolve =
this). If people don't process their workitems it should be their =
problem, not yours (eg by having zillions of never ending processes and =
low system performance).
 
My 'rules' here are that it is usually a better idea to remind the =
person who has to gain something from the process of the delay then the =
actual approver and have the gaining person take the resulting action =
(so they can be angry at eachother and do not blame the workflow system =
that the process was not completed), and if somebody still does not take =
any action after this type of reminder just cancel the process after =
sending information mails about the reason why. That should make the =
agents a bit more active next time around.=20
 
Again, whatever you do, the wf system should be designed in a way that =
the wf team never gets the blame or activities due to users not =
following the business rules.
 
 
Regards,
 
 
 
Jeroen
 
-----Original Message-----
From: Zmudzin,Tomasz,VEVEY,GL-DS/DM [mailto:Tomasz.Zmudzin at nestle.com]
Sent: 11 October 2002 12:21
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: how restarting a blocked workflow?
 
 
Angelo
 
10'000 nodes... Is this 30 years worth of daily notifications?   I think
there must be a serious design issue there too...
 
For the immediate fix -- try SWPR.
 
Cheers,
Tomasz
 
-----Original Message-----
From: Angelo Besenzoni [mailto:"Angelo
Besenzoni/SAP_CONSULTING%SAP_CONSULTING"@mailnotes.ibm.it]
Sent: Friday,11. October 2002 13:05
To: SAP-WUG at MITVMA.MIT.EDU
Subject: how restarting a blocked workflow?
 
 
Hello workflow's users...
 
My problem is quite strange...
 
I have a workflow that manages an approval process with periodical =
prompts
to
user if he/she doesn't complete his/her  work.
 
Unfortunately some users are very lazy and so workflows work  for many
months
with many mails to advise to users for their jobs.... so, some workflows
blocked
itself because they arrived to their max number of nodes (10000 =
default)...
they
are in STARTED status, but they are stopped...
 
Ok, i increased that value to 50000... but  i can't restart blocked
workflows...
 
I tried to change status from STARTED to ERROR (by function
sww_wi_status_change_new) and then i tried to restart workflows by =
SWI1...
but
nothing happened...
 
We are on 4.5B release.
 
I hope someone can help me.
 
Kind regards.
 
Angelo Besenzoni
Sap Italia Consulting s.r.l.
tel. +39 3351357236