Workflow ? R/3 and CRM

[Dart, Jocelyn]

Hi Felipe,
 
To achieve what you want:
Create a custom object in CRM based on your CRM object and delegate it as usual.
Add a new method that creates the sales order in R/3 in background using an RFC call to the relevant
BAPI in R/3 - there a sufficient BAPIs in this area and this is much safer not to mention more
performance efficient than using VA01 directly.
 
Don't forget to capture and return any error messages so the workflow knows if the sales
order was created or not.
 
Other options are:
* Use a custom method in CRM to trigger a workflow event in R/3
* If your R/3 system is 4.6C or above you could also use Wf-XML
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Jaime Felipe Uribe Duque [mailto:jfelipe_uribed at hotmail.com]
Sent: Saturday, 23 November 2002 9:53 AM
To: SAP-WUG at mitvma.mit.edu
Subject: Workflow ? R/3 and CRM
 
 
Hello,
 
I m in troubles now because I m trying to create a Workflow from CRM
environment combined with R/3 environment, this WF  starts in the  Customer
Interaction Center (SIC0) and  has some steps in the CRM  Machine and one of
the steps have to go to R/3 and create a Sales Order   (Tran: VA01) then go
back to the CRM machine with this information.
 
My knowledge in WF is just in R/3, so the question is I m creating the WF in
the CRM machine, if I want one step going to R/3 can I just create a task
and select an R/3 object or I have to create a new method in which there is
a RFC or BAPI to start another WF in R/3 or which is the best way to model
this process.
 
Middleware used is the one of CRM
 
I appreciate your help.
 
Thanks
 
Felipe Uribe
 
 
 
 
 
 
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