Role based on responsibilities

[Zmudzin,Tomasz,VEVEY,GL-DS/DM]

Amit,
 
It's hard to judge from the distance, but either there's a genuine bug in
the responsibility determination (huh?), or there's something wrong with the
setup. For the first please check OSS, for the second please test the
responsibility with the exact same data that the workflow feeds it.
 
Two remarks that can possibly help:
- please check if perhaps "Priority" may be in the way -- you need to be
pretty careful when using it
- from within the workflow log you cannot check the binding to the role. You
can display the task container and its values, but to check the bindings
you'd need to go to the task in the workflow definition, then check the
"Role" bindings.
 
Kind regards,
Tomasz
 
-----Original Message-----
From: Amit Levavi [mailto:amitlevavi at hotmail.com]
Sent: Sunday,17. November 2002 20:22
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Role based on responsibilities
 
 
Hi Joanna,
 
I am afraid the scenario you have suggested is not possible since the task
is defined as a general task. That means any agent determined by the rule
would have been OK.
 
Any other suggestions?
 
AMit
 
----- Original Message -----
From: Joanna Couto
Sent: Sunday, November 17, 2002 7:12 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Role based on responsibilities
 
Hi Amit,
I think Tomasz was referring to OSS note 529567 (valid for 46b - 46d)
(which you may want to look at, to see if it's applied yet):
An agent rule is being used for determining the agents of a step. The agent
rule used has the 'Termination with rule resolution without result'
attribute. At runtime, the agent rule determines an agent that does not
belong to the possible agents of the task. The work item is now sent to all
possible agents of the task. The required behavior is: The work item and
with it the workflow also get the 'ERROR' status.
 
Also, please check 'excluded agents' to make sure it's not = 'possible
agents'.
Hope this helps.  Let us know how it goes.
 
Best Regards,
Joanna Couto
Business Consulting Services
IBM Global Services
voicemail: (781) 895-2384  TL 362
e-mail: Jcouto at us.ibm.com
 
 
Amit Levavi <amitlevavi at hotmail.com>@MITVMA.MIT.EDU> on 11/16/2002 02:34:17
PM
 
Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
Sent by:    SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
To:    SAP-WUG at MITVMA.MIT.EDU
cc:
Subject:    Re: Role based on responsibilities
 
 
 
Hi Tomasz,
 
I'm trying to go alpng wioth your theory but one thing troubles me - my
task IS defined as a general task but only those users who are linked
inside the role to one (or more) responsibilities get the work item. In
addition, I've checked in the workflow log (is that the right place?) and
the binding to the role looks OK.
 
Any other thought?
 
thanks for the help,
 
Amit
 
----- Original Message -----
From: Zmudzin,Tomasz,VEVEY,GL-DS/DM
Sent: Thursday, November 14, 2002 4:44 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Role based on responsibilities
 
A dumb question: are you sure you pass the data to the role correctly? What
I could see as one possibility is that:
 
- no data is passed,
- the agent determination procedure (=role) finds no agent, fails silently
- workflow assumes all allowed agents, including all those specified in
responsibilities
- you've checked these who were assigned and all of them got the item
- (if your task were "general", so would all other users...)
 
It happened to me once :-)
Tomasz
 
-----Original Message-----
From: Amit Levavi [mailto:amitlevavi at hotmail.com]
Sent: Thursday,14. November 2002 15:16
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Role based on responsibilities
 
 
Hi all,
 
I have a problem with roles based on responsibilities. It seems that
although the simulation for these roles works fine, on runtime the role
selects all the users related to any responsibility inside it as an agent
(i.e. it is as though all the responsibilities turn out valid altohugh they
are mutualy exclusive!).
 
Has anyone encountered such a problem? what can I do to find out the
reason?
is there any debugging i can do?
 
Please help,
 
Amit
 
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