Overriding Recipients on MAIL Step

[Dart, Jocelyn]

Hi Thad,
This is why we usually don't use position numbers directly in the workflow for agent assignment
or as recipients. It's usually better to abstract the choice of agent using a rule or in the case of send mail
an expression to hold the correct agent.  Then you can set it up to point to different positions in different systems.
 
Alternatively you could use a virtual object attribute to determine the position
and use that in the send mail expression.
 
Regards,
        Jocelyn Dart
Consultant (SRM, EBP, Workflow)
and co-author of the book
"Practical Workflow for SAP"
SAP Australia
email: jocelyn.dart at sap.com
phone: +61 412 390 267
fax:   +61 2 9935 4880
 
 
 
 
-----Original Message-----
From: Thad Gorbal [mailto:Thaddeus.Gorbal at pb.com]
Sent: Friday, 8 November 2002 9:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Overriding Recipients on MAIL Step
 
 
Hi All -
 
It is in CRM 3.0 that we have different organizational structures between
DEV and QA environment.
 
When a new workflow with "mail" steps was transported from DEV to QA,
obviously, the position specified for "recipients" did not match.
 
Is there anyway to 'override' the recipients in QA (without opening the
system)? Or, should we get rid off those mail steps all together and try to
send through different type of steps?
 
As always your input is greatly appreciated.
 
Regards,
Thad