Results of NO Agent found

[Nobles, Diane]

Thanks guys all great suggestions.  Now I must decide what is best for the
project and convince the end-user that it is the way to go.  The hardest
job.  :-)
 
Diane H. Nobles
SAP Proj. Analyst, PM, WF
(757) 380-7250
 
 
-----Original Message-----
From: Susan Keohan [mailto:skeohan at mit.edu]
Sent: Wednesday, October 30, 2002 4:26 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Results of NO Agent found
 
 
Hi Diane,
 
In your role, where you specifiy your resolution function module, in
transaction PFAC_CHG,  if you check the box 'Terminate if role resolution
has no result' then this would result in a 'defective work item' (SAP words,
not mine) and as such, this work item would be routed to the workflow
administrator.
 
hth,
Sue
 
Nobles, Diane wrote:
 
>Good afternoon all.  I have created a general task, (only because I had
>to due to lack of knowing agents and the number of possible agents
>being very large ).  My problem, I want to ensure that we don't send
>the task to all users if no agent is found.  I am using roles with
>function modules to determine agents based on data fields that
>end-users are populating.  What is the best way to handle no agent
>found results.  I would like the work item to go to the system admin or
>process controller without erroring out. In some cases I would also
>like the workflow to not send an email at all. Any suggestions!!!!
>
>Diane H. Nobles
>SAP Proj. Analyst, PM, WF
>(757) 380-7250
>
>"Small things, done with great love, bring joy and peace."
>