Results of NO Agent found

[Pokraka, Michael]

Hi Diane,
Apart from the other excellent suggestions, this may or may not fit into
your scenario:
 
You could do the agent determination in a separate step, by coding a
'zDetermineAgent' object method and populating a container element, which
can then be used as the agent for the next step.
This is useful if you want to perform specific actions or model some WF
around the situation where no agent is found (e.g. send WI to someone to fix
underlying data, then loop back to agent determination to find agent
again)...
 
HTH
Mike
 
-----Original Message-----
From: Nobles, Diane [mailto:nobles_dh at naptheon.com]
Sent: 30 October 2002 21:18
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Results of NO Agent found
 
 
Good afternoon all.  I have created a general task, (only because I had to
due to lack of knowing agents and the number of possible agents being very
large ).  My problem, I want to ensure that we don't send the task to all
users if no agent is found.  I am using roles with function modules to
determine agents based on data fields that end-users are populating.  What
is the best way to handle no agent found results.  I would like the work
item to go to the system admin or process controller without erroring out.
In some cases I would also like the workflow to not send an email at all.
Any suggestions!!!!
 
Diane H. Nobles
SAP Proj. Analyst, PM, WF
(757) 380-7250
 
"Small things, done with great love, bring joy and peace."
 
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