Incoming mail triggering workflow

[Jensen, Ralph]

Viraj,
 
I just completed this exercise using the same object type in a CRM 3.0
environment and it worked fine.  My modification was a little bit more
involved because I had a FM called to check the inbound email address and I
created routing rules based on the email address.  The purpose was to have
the system check for a business partner if not then created a BP from data.
The standard CICSUPRT object worked fine.  Double-check OSS and make sure
that there isn't something that might have been submitted on this.  I'll go
back and check my notes.  Also, double-check the domain name setting for
your Exchange server.
 
-----Original Message-----
From: Almeida Viraj [mailto:Viraj.Almeida at sisl.co.in]
Sent: Tuesday, March 26, 2002 2:34 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Incoming mail triggerring workflow
 
 
Greetings to you all...
  If you recollect I made a query about incomin mails triggering WorkFlow.
  And  thanks to Jocelyn..As he said I studied the EBP WorkFlow.
  So in CRM system I created my object from CICSUPRT object.
  and as the help doc says I modified the RECEIVE method to add my own User
ID and
  WorkFlow Task Number.
 
But as I recieve a mail from Outside, the recieve method is not called.
I have done the delegation.
And SAP connect is used to integrate MS-Exchange..the integration is fine.
 
Is there any customization for SAP Office?
Or wot exactly should b done is SO28.
 
I am workin with CRM20C.
 
Thanks for ur time,
Viraj