Automatic Forwarding Error

[Sherman Wright]

Hi Jody -
 
I haven't tried Maria's suggestion yet, but my team does the authorizations
AND workflow.  So when we run into this problem, we remove the Internet mail
address from the User's data (SU01) and save it that way.  Then we have the
user set up the Automatic Forwarding.  Once that is complete, we put the
internet mail address back in the user master (SU01).  For some reason, this
is okay with the system, and no error messages result...
 
Regards,
Sherman
 
 
-----Original Message-----
From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
Jody Chassereau
Sent: Tuesday, March 05, 2002 8:55 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Automatic Forwarding Error
 
 
Maria, I tried your suggestions - everything came up as you said and it did
allow me to save the office settings, but for some reason, it did not
generate e-mails.  I verified that my e-mail address was set on the user
master, but no luck.  It worked OK if I put in the internet address directly
as another address.  There must be something different about our setup that
is causing this to function differently.
 
Jody Chassereau
drcakes at hotmail.com
 
>From: "Tungul, Maria Cristina" <maria.cristina.tungul at sap.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Automatic Forwarding Error
>Date: Tue, 5 Mar 2002 15:39:08 +0100
>
>Hi.
>
>We encountered this problem before and here's what we did:
>
>Instead of putting the "actual" e-mail address in the 'Forward to' box,
>just
>type in the SAP userid, press "Enter" and it will automatically bring in
>the
>name of the user, then choose 'U Internet address' as the address type,
>then
>save. If you will go back and check your settings, you will notice that the
>address type was changed to 'A External address'.
>
>Of course, you have to make user that the e-mail address does exist in the
>user master record of the person.
>
>I hope this works for you...
>
>Thanks,
>Cristina
>
>
>-----Original Message-----
>From: Jody Chassereau [mailto:drcakes at hotmail.com]
>Sent: Tuesday, March 05, 2002 8:32 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Automatic Forwarding Error
>
>
>Cassandra,
>
>I know you'd rather see an answer, but I just wanted to let you know I am
>having the same problem.  We just set up RSWUWFML for people to receive
>notifications of items in the Inbox and, per note 131795, started having
>people set up the auto-forwarding to an e-mail address.  I ran into the
>same
>issue when a user tries to put in their address - I realize it is the same
>address that is stored on the user master, but I don't understand why it
>says this is a problem.  We temporarily have gotten around it due to the
>fact that our company is changing e-mail formats, so we had an alternative
>address that the users could fill in.
>
>I was going to ask OSS about this handling, but I would be interested in
>someone here has an answer as well.  Thanks...
>
>Jody Chassereau
>drcakes at hotmail.com
>
> >From: "Smith, Cassaundra" <Cassaundra.Smith at anheuser-busch.com>
> >Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Automatic Forwarding Error
> >Date: Tue, 5 Mar 2002 06:44:19 -0600
> >
> >Workflowers,
> >
> >Wanted to run this by you guys to  see if you have this issue before.  I
> >have
> >users that are interested in setting up automatic forwarding of their
> >workflow
> >workitems.  I showed them the menu path (from SBWP go Settings, Office
> >Setting,
> >goto Autoforwarding tab).  But when a user puts in their Outlook email
> >account -
> >example:  jane.doe at anheuser-busch.com in the "forward to" field and "A -
> >External Address" or "U - Internet Address" in the forwarder type, you
>get
> >the
> >error message that forwarder and recipient can't be the same person.  The
> >user
> >who is setting up the autoforwarding will be setting it up for themselves
> >but
> >the address is an external Outlook account address.  As the workflow
> >administrator I can use transaction SO36 and set it up like this for
>them.
> >But
> >I don't want every user who wants to set this up calling me to do this
>when
> >they
> >should be able to do it themselves.  Has anyone had this same issue
> >before????
> >
> >Please advise,
> >
> >Casey
>
>
>
>
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