Automatic Forwarding Error

[Tungul, Maria Cristina]

Hi.
 
We encountered this problem before and here's what we did:
 
Instead of putting the "actual" e-mail address in the 'Forward to' box, just
type in the SAP userid, press "Enter" and it will automatically bring in the
name of the user, then choose 'U Internet address' as the address type, then
save. If you will go back and check your settings, you will notice that the
address type was changed to 'A External address'.
 
Of course, you have to make user that the e-mail address does exist in the
user master record of the person.
 
I hope this works for you...
 
Thanks,
Cristina
 
 
-----Original Message-----
From: Jody Chassereau [mailto:drcakes at hotmail.com]
Sent: Tuesday, March 05, 2002 8:32 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Automatic Forwarding Error
 
 
Cassandra,
 
I know you'd rather see an answer, but I just wanted to let you know I am
having the same problem.  We just set up RSWUWFML for people to receive
notifications of items in the Inbox and, per note 131795, started having
people set up the auto-forwarding to an e-mail address.  I ran into the same
issue when a user tries to put in their address - I realize it is the same
address that is stored on the user master, but I don't understand why it
says this is a problem.  We temporarily have gotten around it due to the
fact that our company is changing e-mail formats, so we had an alternative
address that the users could fill in.
 
I was going to ask OSS about this handling, but I would be interested in
someone here has an answer as well.  Thanks...
 
Jody Chassereau
drcakes at hotmail.com
 
>From: "Smith, Cassaundra" <Cassaundra.Smith at anheuser-busch.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Automatic Forwarding Error
>Date: Tue, 5 Mar 2002 06:44:19 -0600
>
>Workflowers,
>
>Wanted to run this by you guys to  see if you have this issue before.  I
>have
>users that are interested in setting up automatic forwarding of their
>workflow
>workitems.  I showed them the menu path (from SBWP go Settings, Office
>Setting,
>goto Autoforwarding tab).  But when a user puts in their Outlook email
>account -
>example:  jane.doe at anheuser-busch.com in the "forward to" field and "A -
>External Address" or "U - Internet Address" in the forwarder type, you get
>the
>error message that forwarder and recipient can't be the same person.  The
>user
>who is setting up the autoforwarding will be setting it up for themselves
>but
>the address is an external Outlook account address.  As the workflow
>administrator I can use transaction SO36 and set it up like this for them.
>But
>I don't want every user who wants to set this up calling me to do this when
>they
>should be able to do it themselves.  Has anyone had this same issue
>before????
>
>Please advise,
>
>Casey
 
 
 
 
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