Performance problems / slow response times with high volume w orkf lows

[Zmudzin,Tomasz,VEVEY,GL-DS/DM]

First things to start with -- if possible:
 
1. Archive old completed workflows
2. Do not set up the tasks as "general" -- use specific agent assignment for
the allowed agents
3. Check that users do NOT use the language-dependent task descriptions in
the Inbox (there's a flag to enable / disable this in the Inbox - Workflow
Settings)
4. If some folks have ~1000 items in their inboxes, check whether the basics
are right and these folks will EVER be able to process their daily workload.
 
Further on, try to streamline your workflow -- shift as much as possible
into ABAP of the object type implementations; use as little container
operations as possible, etc. Make sure you're logging only the information
you need; don't leave open traces.
 
Kind regards,
Tomasz
 
 
-----Original Message-----
From: Peter Keller [mailto:peter.keller at ixos.de]
Sent: Tuesday, June 11, 2002 11:22 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Performance problems / slow response times with high volume
workf lows
 
 
Hi experts,
 
we are experiencing serious performance problems with a high volume workflow
on a SAP release 4.0B. We start approx. 2000 workflows a day and some users
have up to 1000 work items sitting in their inboxes.
 
This leads to significant delays in accessing and/or refreshing the users'
inboxes. Delays up to 10 min. have been reported.
 
Any suggestion/hint to improve this situation is greatly appreciated.
 
Regards
 
Peter