Emails alerts for workitems inInbox (RSWUWFML)

[Nicholas Brand]

Memo from Nicholas N Brand of PricewaterhouseCoopers
 
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Robin,
 
Regarding point 3: 'users should not get repeated email alerts for the same
workitem'.
I believe the standard program does this for you - i.e. it only sends out
email alerts to users that have received new workitems since the program
was last run.
 
Have you checked OSS note 131795? It describes the functions of program
RSWUWFML.
 
 
Regards,
Nicholas
 
 
 
 
 
 
Robin Sahasranam <Rsahasranam at worldbank.org>@MITVMA.MIT.EDU> on 23/07/2002
20:27:05
 
Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
Sent by:    SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
To:    SAP-WUG at MITVMA.MIT.EDU
cc:
 
 
Subject:    Emails alerts for workitems inInbox (RSWUWFML)
 
 
Hello Workflow Experts,
 
I am testing (in 4.6c) the program RSWUWFML to send email alerts when
workitems
are present in my inbox.  It basically works, in the sense that I do
receive the
collective or individual emails.  However, I have a few questions, on the
options available for use in our scenario.
 
1.   Using the 'With executable attachment' option, does not show any
executable
attachment or link. In fact the email text is the same, whether  'With
executable attachment'  or 'Without executable attachment is selected'. Is
this
meant to launch SAP GUI or provide a link to the ITS Inbox? If so, what do
I
have to configure to enable it? We currently have ITS installed, but do not
use
the Web Inbox. Also we have not implemented the Notes-SAP Inbox.
 
2.   I am investigating this program, because some of our infrequent users
would
like an email alert as soon as they have a new workitem in their Inbox. I
do not
want to run this program for all users, especially for those who get
several
items per day. It is impractical to schedule this job separately for every
user
who wants this - the selection parameter does allow user selection, but
only one
userid can be entered. I don't find much use for the collective email once
a day
in our situation, as the emails carry no details about the workitem , are
not
timely enough, if run once a day.
 
3.   The other practical problem, is that the users should not get repeated
email alerts for the same workitem. The only way I can see this is to
schedule
this program with progressively incrementing timestamps. I would need an
ABAP
program and custom table to hold the last timestamp used.
 
4.   I like the way automatic forwarding works for Office Documents. Is
there a
similar service available for workitems, where a user can choose via
private
settings, to receive email alerts whenever a new item shows up in the
Inbox?
Basically, the user would directly set up the options, and it would work
automatically without scheduling the program  RSWUWFML.
 
5.   I would also like to hear how you use this program or other technique
to
alert users of workitems. Thanks in advance for your  expertise and time to
respond to this.
 
Regards.
 
Robin Sahasranam
World Bank
 
 
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