CIC email inbox

[michael petrosh]

Hi
You will find this in transaction SPRO under the
configuration node customer relationship management.
You must assign the workflow task to be displayed in
the CIC workspace inbox. Once the task is assigned
here, agents may be assigned via the menu path on the
CRM menue profile.
 
Regards,
 
Michael Petrosh
SAP CRM Consulting
--- "Raskin, Alon (Soliance)" <ARaskin at cps-satx.com>
wrote:
> Hi Jecelle,
>
> Yes the CIC needs to have a new component configured
> so the users can see
> their inbox (including workflows, emails) straight
> from the CIC. Actually I
> am pretty sure that SAP delivers a standard
> component for this. Not really a
> workflow issue. I would talk to your CIC
> 'configuration people'.
>
> Regards,
>
> Alon Raskin
> Workflow Advisor - Soliance
> (xtn. 3183)
>
>  -----Original Message-----
>> From:   Jecelle Chung [mailto:jchung at ph.magnus.com]
> Sent:   January 23 2002 11:38
> To:     SAP-WUG at MITVMA.MIT.EDU
> Subject:        CIC email inbox
>
> External emails are seen only in CRM Business
> workplace but not in CRM
> Customer
> Interaction Center. I am not familiar with workflows
> but someone told me
> that
> you have to set up the workflow for the emails to
> processed in CIC Email
> inbox.
> Can somebody help me?
>
> Jecelle
 
 
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