CIC workflow

[Jecelle Chung]

Dear Dave,
 
Yes please send me the white paper! will greatly appreciate it! Thanks!
 
 
David Weston <weston at clockwork.ca> on 01/25/2002 02:10:15 AM
Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
 
 
 
To:  SAP-WUG at MITVMA.MIT.EDU
cc:  (bcc: Jecelle Chung/PH/Magnus)
 
Subject:  CIC workflow
 
 
 
 
Hi Jecelle,
 
The CRM CIC system receives e-mails via the SAP connect component and
starts a workflow based on the standard workflow template 10000193. This
has to be configured to your own requirements. Then the e-mails appear in
the CIC inbox.
 
Check out the template to see the requirements.
 
I can send you a white paper based on 2.0A CRM but it still applies to the
scenario if you require. Its about 0.5MB in size.
 
Cheers
Dave
 
 
 
 
Hi Jecelle,
 
Yes the CIC needs to have a new component configured so the users can see
their inbox (including workflows, emails) straight from the CIC. Actually I
am pretty sure that SAP delivers a standard component for this. Not really a
workflow issue. I would talk to your CIC 'configuration people'.
 
Regards,
 
 -----Original Message-----
From:   Jecelle Chung [mailto:jchung at ph.magnus.com]
Sent:   January 23 2002 11:38
To:     SAP-WUG at MITVMA.MIT.EDU
Subject:        CIC email inbox
 
External emails are seen only in CRM Business workplace but not in CRM
Customer
Interaction Center. I am not familiar with workflows but someone told me
that
you have to set up the workflow for the emails to processed in CIC Email
inbox.
Can somebody help me?
 
Jecelle