No Workflow Information in Log SWI2_FREQ

[Meagan Tesdall]

Hello all,
 
We have a custom workflow in EBP modeled after the standard for business
object 2121 which routes workitems to managers based on the user's position
in the HR organization structure. Occasionally (6 out of 1000+ shopping
carts) have routed incorrectly. Users have reported the workitems and can
identify the cart and cart number, however, there is no workflow log in
SWI2_FREQ.
 
Has anyone encountered a similar workflow issue where a workitem is routed
without a log generated in this transaction? I am more functional than
technical in my experience so please help!
 
thanks in advance,
Meagan Tesdall
PWC Consulting
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