Finding a workitem that's being assigned to all possible agen ts

[ASSY, SOSTHENE]

Hi Dave,
 
WE need more information to help you ie which standard role do you use or
have you created yours.
 
Mr. Sosthene Assy
African Development Bank
S.ASSY at AFDB.ORG
Tel : 20-20-53-03
 
> -----Original Message-----
>> From: Smith, Cassaundra [SMTP:Cassaundra.Smith at anheuser-busch.com]
> Sent: Wednesday 09 January 2002 21:00
> To:   SAP-WUG at MITVMA.MIT.EDU
> Subject:      Re: Finding a workitem that's being assigned to all possible
> agen ts
>
> Hi Dave,
>
> If the workitem is reserved by some user and you know the user's userid,
> you could use the function rh_local_inbox_get.  Provide the function with
> the user id and 'e' for the language parameter.  When you execute this
> function with these parameters, you will get a wi_list result table which
> you can double click on.  The list will show you the workitem number
> (wi_id) and it even shows the workitem text (wi_text) and workitem task
> (wi_rh_task) which is even more helpful.  You can use the workitem number
> and go to transaction swi1 and put in the workitem number and look at the
> workflow log behind this task from there.  Really, once you have the task
> name, this is where your problem lies.  You do agent assignments at the
> task level.
>
> Let me know if this helps.
>
> Casey
>
>       -----Original Message-----
>       From: Beverlin, Dave [mailto:Dave.Beverlin at kcc.com]
>       Sent: Tuesday, January 08, 2002 1:32 PM
>       To: SAP-WUG at MITVMA.MIT.EDU
>       Subject: Finding a workitem that's being assigned to all possible
> agents
>
>
>
>       Hi all. We periodically have a workitem created that gets assigned
> to all possible agents, I believe because no selected agents are being
> found by an agent determination role. Unfortunately, the workitem in
> question is a general task so it's going to all users in the system. I
> understand there are several ways to fix the problem (update the role so
> it generates an error rather than going to all possible agents, limit the
> possible agents instead of having a general task, etc), but I have to find
> out which one is causing the problem first. Does anybody have some hints
> about what I could look for in the workflow log to identify which workitem
> might be having this problem? By the time I found out there's a problem, I
> believe the workitem has already been reserved or executed by a user, so I
> don't see it in my Inbox. We are on version 4.6c. Thanks for any hints you
> can provide.
>
>       Regards,
>
>       Dave Beverlin
>       Consultant, MIS
>       Kimberly-Clark Corporation
>       dave.beverlin at kcc.com
>       920-721-8771
>
>
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