Finding a workitem that's being assigned to all possible agen ts

[Smith, Cassaundra]

Hi Dave,
 
If the workitem is reserved by some user and you know the user's userid, you
could use the function rh_local_inbox_get.  Provide the function with the user
id and 'e' for the language parameter.  When you execute this function with
these parameters, you will get a wi_list result table which you can double click
on.  The list will show you the workitem number (wi_id) and it even shows the
workitem text (wi_text) and workitem task (wi_rh_task) which is even more
helpful.  You can use the workitem number and go to transaction swi1 and put in
the workitem number and look at the workflow log behind this task from there.
Really, once you have the task name, this is where your problem lies.  You do
agent assignments at the task level.
 
Let me know if this helps.
 
Casey
 
-----Original Message-----
From: Beverlin, Dave [mailto:Dave.Beverlin at kcc.com]
Sent: Tuesday, January 08, 2002 1:32 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Finding a workitem that's being assigned to all possible agents
 
 
 
Hi all. We periodically have a workitem created that gets assigned to all
possible agents, I believe because no selected agents are being found by an
agent determination role. Unfortunately, the workitem in question is a general
task so it's going to all users in the system. I understand there are several
ways to fix the problem (update the role so it generates an error rather than
going to all possible agents, limit the possible agents instead of having a
general task, etc), but I have to find out which one is causing the problem
first. Does anybody have some hints about what I could look for in the workflow
log to identify which workitem might be having this problem? By the time I found
out there's a problem, I believe the workitem has already been reserved or
executed by a user, so I don't see it in my Inbox. We are on version 4.6c.
Thanks for any hints you can provide.
 
Regards,
 
Dave Beverlin
Consultant, MIS
Kimberly-Clark Corporation
dave.beverlin at kcc.com
920-721-8771
 
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