Workflows Stopped In-Process

Mon Jan 7 10:53:59 EST 2002

Huba,

If I understand your question correctly, I have the two dialog steps with
the 'advance with dialog' option turned on.  This is because I have the user
decision step allowing someone to Approve a document & then the proceeding
step brings up a custom dialog screen for entering additional approvers for
the workflow to use.  Since these two steps go to the same user, the entry
screen appears without the user having to go back to the Inbox to bring it
up.  This has seemed to work well in most cases.  I had one user who had 8
different documents to process - he said he was able to bring up both steps
OK on 3 of them.  The other 5 show that he completed the first step and the
workflow did not continue to the next step.  It may turn out to be a
versioning problem, but I don't think it's very clear cut on when this
exactly is happening.  I will have OSS look at it as well.

Thanks..

Jody
drcakes at hotmail.com

>From: Huba H <huba.horompoly at amd.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Workflows Stopped In-Process
>Date: Fri, 4 Jan 2002 07:48:23 -0800
>
>Did you define the next dialog step as transaction without going into the
>user inbox, or does it have to go to the inbox first waiting for execution
>?
>HH
>
>-----Original Message-----
>From: Jody Chassereau [mailto:drcakes at hotmail.com]
>Sent: Friday, January 04, 2002 7:41 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Workflows Stopped In-Process
>
>
>Thank you for your response.  I can't seem to see anything related to your
>suggestions showing on our system.  I have no problem seeing the nodes
>identified in the graphical builder and the run-time info looks OK to me.
>When I look at the technical data for the container on the current work
>item, it looks like the user chose the 'Approve' result in the user
>decision.  It just does not progress to the next step (a dialog activity).
>
>I have opened a message with OSS, but would appreciate any other
>suggestions
>anyone might have to look for.  Thanks...
>
>Jody Chassereau
>drcakes at hotmail.com
>
>
> >From: Huba H <huba.horompoly at amd.com>
> >Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Re: Workflows Stopped In-Process
> >Date: Thu, 3 Jan 2002 19:00:06 -0800
> >
> >Hi Jody,
> >In my eyes a classical problem of the graphical wf builder. I had these
> >issues tons of times: you change the existing wf by creating a new step
> >(mostly while loop, etc.), and the wf builder does not generate the
> >phisical node id, so the wf won't find anything to step to next, and
>thinks
> >that this is the end of the flow.
> >You can verify this by double clicking on the very next step after the
>one
> >that was last executed (mostly an 'OR', or while, or ...), and if you do
> >not see the yellow band jumping on any step on the upper left window of
>the
> >step list, then this is the issue. (Also, the wf run-time table has an
> >entry of a weird number (like 99952) for the last step, instead of a
>valid
> >step number).
> >Remedy: create a new step before the damaged one, and copy everything
> >one-by-one from after the damaged step below the newly created step.
> >(please check whether the new step - and any neighboring operator as
>'OR',
> >'XOR' - has a valid step number in the above mentioned window of step
> >list).
> >Hopefully I was clear.
> >Somebody from SAP: any remedy for this issue in the future ?
> >Rgrds, happy new year
> >Huba Horompoly
> >
> >
> >-----Original Message-----
> >From: Jody Chassereau [mailto:drcakes at hotmail.com]
> >Sent: Thursday, January 03, 2002 6:39 PM
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Workflows Stopped In-Process
> >
> >
> >Happy New Year - nothing like a new problem to start the year out on for
> >me...
> >
> >I am seeing some odd behavior in a custom 4.6c template used for MM-IV
> >invoice approvals that I was hoping someone may have an idea on what to
> >look
> >for before I involve OSS.  The problem is this: I am starting to see a
> >number of workflow instances that stay in a Started status even after the
> >current step is Completed.  The workflow does not proceed to the next
>step
> >and basically seems to be stuck somehow.
> >
> >The scenario is this: an invoice is Saved as Completed and the workflow
>is
> >triggered.  It is routed to a 'requisitioner' level approver based on a
> >role
> >that determines the person responsible for the PO involved.  This step is
>a
> >User decision that gives the approver the ability to choose Approve or
> >Reject -- the invoice is displayed based on a Before method for this
>step.
> >There is also a Requested End deadline based on the timeframe of 6 days
> >from
> >the beginning of the workflow.  Any deadline message would be sent to the
> >WF-Initiator involved.
> >
> >The problems I am seeing are on ones where the approval has been
>performed
> >and the work item says Completed.  However, the workflow never continues
>to
> >the next step.  It does not show any Error status or anything like role
> >resolution problems.  The graphical display shows it reaching that step,
> >but
> >no further.  There are 'Wait for...' branches in the workflow (if the
> >document is posted, deleted, etc.), but it does not appear to have hit
>any
> >of these conditions.
> >
> >This workflow has worked successfully, currently and in the past.  It has
> >worked fine proceeding after the deadline was passed.  There have been
> >modifications that have caused new workflow versions, but I have seen
>this
> >behavior in the current template version and the previous version.  I
>have
> >no clue at this point how it could just freeze like this (without some
> >apparent reason in the technical display logs) and have not experienced
> >this
> >in other workflows developed.  I am used to dealing with errors that need
> >restarting or executing in background to push along problem workflows.
> >There is nothing in Error here that would allow me to reprocess.
>Obviously
> >users are asking what is happening to these cases where the invoice
>doesn't
> >get posted through the w/f.
> >
> >Any suggestions on what to check or why this might occur?  Thanks...
> >
> >Jody Chassereau
> >drcakes at hotmail.com
> >
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