Express Message Still Sent Even After the WI Has Already Been

[Terrell, Linda M.]

Hi Diane,
That was exactly the problem I was reporting.  Although the WI is complete,
the express message does not get cleared.  We checked OSS and did not find a
note to fix this problem.  It looks like the SOXP table does not get cleared
if the WI associated with the Express message is completed.  We are sending
a message to SAP.
 
Thanks
 
Linda Terrell
WF Developer
Lyondell Chemical
713.309.2045
 
> -----Original Message-----
>> From: Nobles, Diane [SMTP:nobles_dh at naptheon.com]
> Sent: Thursday, January 31, 2002 7:24 AM
> To:   SAP-WUG at MITVMA.MIT.EDU
> Subject:      Re: Express Message Still Sent Even After the WI Has Already
> Been
>
> I believe there is another issue here.  I get the express notification
> even
> when my mailbox is empty.  I logon, the message pops up, I go to the inbox
> and there are no messages at all.  Why would this happen and what can be
> done about it???
>
> Diane H. Nobles
> SDE PM Team
> (757)380-7250
> ***************************************
> It is more blessed to give than to
> receive. Acts 20:35
>
>
>
> -----Original Message-----
>> From: Rob Bates [mailto:rob.bates at itnetplc.com]
> Sent: Thursday, January 31, 2002 5:40 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Express Message Still Sent Even After the WI Has Already
> Been
>
>
> Jody,
>
> The option in SO16 of 'No notification of unviewed mails at logon' also
> controls
> whether the express message popup appears for users at logon. If the
> option
> is
> ticked, then no notification takes place and no express message popup
> appears.
> You want to have the option unticked to ensure that the popup appears,
> although
> bear in mind that users will also get the notification of any unread mails
> in
> their inbox. I'm not sure why the one option controls both features, or
> why
> the
> description of the SO16 option makes no mention of the express message
> notification, but it works! Unfortunately it is an all or nothing option.
> For
> user-specific settings you will have to do some clever stuff with user
> exits
> and
> parameter ids I guess.
>
> Good luck,
> Rob Bates,
> ITNET UK Ltd.
>
> To:       SAP-WUG at MITVMA.MIT.EDU
> cc:        (bcc: Rob Bates/ITnet)
>> From:     Jody Chassereau <drcakes at hotmail.com>
> Date:     01/31/2002 04:09:17 AM
> Subject:  Re: Express Message Still Sent Even After the WI Has Already
> Been
>           Pro cessed
>
>
>
> Linda,
>
> I don't have an answer for your question, but I was interested in the
> subject you were asking about.  Mainly because in our 4.6c environment, we
> do not get the Express Message at logon for any work items delivered.
>
> In one of our workflows, we do use the Highest priority ('1') on an
> approval
> step so that an express box pops up for the approver.  But I have only
> seen
> that work if the user was already logged on in R/3.  If they weren't and
> logged on later, they do not get the notification that this was in their
> Inbox.
>
> I was wondering if you knew what might control that kind of activity.  I
> looked around a little and found an option in SO16 (office settings) that
> discussed getting a message upon logon.  We did not have that turned on -
> is
> this what is used here and is it something that can be adjusted per user?
>
> Just curious.  Thanks & good luck...
>
> Jody Chassereau
> drcakes at hotmail.com
>
>
> >From: "Terrell, Linda M." <Linda.Terrell at Lyondell.com>
> >Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
> >To: SAP-WUG at MITVMA.MIT.EDU
> >Subject: Express Message Still Sent Even After the WI Has Already Been
> Pro
> >             cessed
> >Date: Wed, 30 Jan 2002 15:49:04 -0600
> >
> >Hi,
> >Does anyone know how to prevent an Express message from appearing at
> logon,
> >when the user's inbox is really empty?
> >
> >Here is a scenario:
> >1.      A purchase requisition is created and saved.
> >2.      A approval workitem goes to the approver's inbox.
> >3.   The approver is not logged on and has set up a WF substitute.
> >4.   The substitute executes the WI and approves the requisition.
> >5.   Later in the day, when the original approver logs on, he receives an
> >Express message that there is a purchase requisition approval in his
> inbox.
> >1.      He goes to his inbox but it is empty, because the requisition has
> >already been approved.
> >
> >I suspect the message is generated at the time the workitem goes to the
> >inbox, and that the messages stays queued until the person logs in the
> next
> >time.  However since the approver already processed the item, the message
> >at
> >logon is not needed.
> >
> >We are running 45B.
> >
> >Thanks
> >Linda Terrell
> >
> >SAP WF Developer
> >Phone: 713.309.2045
> >Pager: 713.549.8977
> >Email: Linda.Terrell at Lyondell.com
>
>
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