Execute reserves workitem (was: work items getting reserved)

[Breslavets, Sergey]

Michael,
 
"RESERVED" means that the workitem was assigned to particular agent who started
processing it. You don't see "STARTED" status, because it's moved to "READY"
when it's sent to agents' inbox.
 
Basically, dialog workitem initially is created in status "READY" and available
to all responsible agents. When one of them starts executing the workitem WF
system "reserves" it for that person, its status is changed to 'RESERVED', and
it's removed from other agent's inboxes. It'll stay "reserved" for that agent
until he/she completes the task (sets status to "COMPLETED", rejects execution
(if possible), forwards, resubmit or replace it. Last action sets workitem back
to status "READY" and makes it available to all responsible agents again.
 
Does it answer your question?
 
Sergey
 
-----Original Message-----
From: Michael Pokraka [mailto:workflow at quirky.me.uk]
Sent: Thursday, December 05, 2002 10:50 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Execute reserves workitem (was: work items getting reserved)
 
 
Hi all,
I've a problem which may relate to the other one below.
I recently posted a problem in getting a WI to execute fullscreen rather
than in the SBWP preview window. Well, it's still not happening, even
though it should. What is of interest is that execution will only change
the WI status to RESERVED.
 
In effect, user dblclicks, item changes to RESERVED and decision is
presented in the preview window. If I cancel by any means it remains in
RESERVED status, and if I click on a decision it goes straight to
completed. Not even a whiff of a STARTED status.
 
I'm running out of ideas, any clues?
 
Cheers
Mike
 
 
On Tue, Dec 03, 2002 at 01:45:39PM -0700, Marty Braithwaite wrote:
> We have a custom approval workflow tied to the personal expense transaction
trip_ewt.  The users enter their expenses into workplace, the trip is sent to an
approver's inbox for approval or rejection.  The approvers access their work
items via the workplace inbox and the only functionality they are given from
there is to click on the work item, view the trip details and approve, reject or
send back for changes.  It doesn't happen very often, but once in awhile we find
a work item that has been reserved by the approver and just sits there in
process.  I know how to fix it, but can anyone tell me how this might be
happening?
>
>
> Thanks in advance,
> Marty Braithwaite
> CPrail SAP Sustainment Team
>
>
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