User Substitutions within EBP

[Michael Arter]

Hi,
We are planning to use substitution logic within our EBP system.  We have
come to a consensus that we need to do this
via the personal substitution relationship that utilises the table HRUS_D2
which creates a user to user substitution.
 
The main reason for this is that the adhoc agent object needs to be a
userid as opposed to say a position for the contact
details to display correctly in the java applet.  Given that the agent is a
userid I don't believe position based substitutions
are going to work - eg. the A210 relationship.
 
I would be interested to know how others have addressed this issue within
EBP.
 
NB:  We are also using substitution functionality within our backend system
but this will be position based substitutions where the
role resolution object will be a postion as opposed to a userid.
 
 
Regards,
Michael Arter
 
IBM GSA.
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