Document Imaging & Workflow - rejecting work items

[Rickayzen, Alan]

Hi Judy,
If you have a step in your workflow where know that the users will
occasionaly need to reject processing (e.g. duplicate scanned documents) you
can set the "processing can be rejected" flag in the workflow step.
 
This does two things:
1. New button "reject" appears in the work item display.
2. New path appears in the workflow which is followed when the reject button
is pressed.
 
This allows follow-up activities to take place before the flow terminates
(such as a mail to the initiator) when the work item is rejected.
 
You'll find this simpler and less drastic than cancelling the work item.
However you will need to let your users know how to access the "reject"
button because it is not available in the Business Workplace menu or the
Workflow Toolbox.
 
Timbo's suggestion has the advantage that it can be used with any workflow
without changing the workflow definition.
 
Kind regards,
Alan Rickayzen
http://service.sap.com/webflow
 
 
-----Original Message-----
From: phillips, tim [mailto:tim.phillips at SERuk.com]
Sent: Freitag, September 14, 2001 10:53 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Document Imaging & Workflow
 
 
> Jody:
> I will ask one workflow-related question on this: what is the best
> way to deal with incoming image work items in an SAP inbox that are
> determined unnecessary to process into R/3?  I know I can delete them
> as an administrator, but that doesn't seem practical - and the users
> cannot delete a work item not completed.  I don't think there is a
> Wait for event step that would help here to terminate the workflow.
> I could only think of a Latest End deadline to finally get rid of
> something after a period of time, but I don't think that will meet
> their needs as well.  Any ideas on this?  I think the task is based
> off the standard TS30001128 for the IMAGE object, I believe.
 
Timbo:
I hope I'm not suggesting the obvious here;
you can delete workitems from the inbox
(at least from the point of view of being
able to see them) by highlighting the item
then selecting:
 
Workitem --> Additional Functions --> Change
 
>From that screen, there's a button to
delete the workitem logically.
 
All users should be able to do this,
unless you have revoked their access rights.
 
If you want to delete workitems that have
been around for a certain period of time
and are, hence, judged to be obsolete,
your best bet is to schedule a periodic archiving
job (transaction SARA) that will select those
created before date xx.yy.zzzz.
 
This is much more preferrable to deleting
entries from SWWWIHEAD directly.
 
Regards,
 
Tim