Mail and Workflow Integration in CRM

[David Weston]

Well there is an e-mail wf scenario in CRM already.
 
It uses the CICSUPRT business object and the ws template begins with a
description of 'mail....'.
 
Essentially the customer sends an e-mail to the CRM system, SAPConnect
starts
the wf via SO28 config and in the wf the mail is routed to a CIC agents
inbox in CIC0, not SBWP.
 
Not exactly what you want.
 
Cheers
Dave
 
 
----- Original Message -----
From: "Deanna Teo" <deannate at au1.ibm.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Thursday, September 13, 2001 12:37 AM
Subject: Mail and Workflow Integration in CRM
 
 
> Hi!
>
> I could not access the ASUG Workflow archive resources link on
> www.webflow.com for this info and hoping that anyone of you could help me
> out here.
> The link seems to be down.
>
> I would need to create a workflow that enables Mail integration with CRM.
> Basically, the client logons on to the website to create a Sales Order and
> once the Sales Order is created, a workflow should be triggered within
CRM.
> In the workflow, it should send off an email to the manager for approval
> which will contain the information of the Sales Order Number,line items
> description of sales order and URL link to website.
>
> Any idea what are the Business Objects that I should be using to perform
> the above?
>
> Do I use the business object  FORM(method name: process) or
> SELFITEM(method name: sendtaskdescription) for this?
> How do I embed the information from Web into my email with the URL link?
>
> Also,is there a similar workflow in Sap that I could refer to?
>
> I would appreciate some help here.
>
> Thanks.
>
> Deanna.
>