deadline/overdue items

[Gregory Kowalik]

Yes - substitution is your best solution. You can set subsitutes for other
users via custom program (unfortunately).
 
 
 
 
 
Sheldon Skidmore <skidmore.s at pg.com>@MITVMA.MIT.EDU> on 11/26/2001 09:19:36
AM
 
Please respond to "SAP Workflow Users' Group" <SAP-WUG at MITVMA.MIT.EDU>
 
Sent by:  SAP Workflow <Owner-SAP-WUG at MITVMA.MIT.EDU>
 
 
To:   SAP-WUG at MITVMA.MIT.EDU
cc:
Subject:  Re: deadline/overdue items
 
 
Hello Bruce, SAP-WUG,
 
I recently took your BC601 class in Atlanta...going along the point you
mentioned below, what do you do if the person that has reserved the work
item
has left the company or gone on vacation?  Is there a way to take that
piece of
functionality and put it in the hands of an admin or another user...in such
a
way where a third party can 'pull back' a work item from an individual and
forward it to someone else or back to the group (imagine doing this without
deadline monitoring)?  I have experimented with the 'substitute' option but
that
doesn't seem to have the functionality we need (because the user can't do
this
if they leave the company or go on vacation).  Can an admin set up
substitutes
for people...for example, Person C setting up Person A as a substitute for
Person B.
 
Thanks,
Sheldon
 
 
 
 
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From: "Pollard, Bruce" <bruce.pollard at sap.com> on 11/26/2001 01:54 PM GMT
 
         "Pollard, Bruce"           To:   SAP-WUG at MITVMA.MIT.EDU
  <bruce.pollard at sap.com>           Cc:    (bcc: Sheldon Skidmore-S/PGI)
                            Subject:      Re: deadline/overdue items
 
      11/26/2001 08:54 AM
   Please respond to "SAP
   Workflow Users' Group"
 <SAP-WUG at MITVMA.MIT.EDU>
 
 
 
 
 
 
Hi,
Bruce Pollard, current SAP Workflow instructor based out of Atlanta.  The
person that double-clicks on a Workitem from the worklist, does reserve and
once reserved, it disappears from everyone else's inbox.  The replace
functionallity works as designed.  As delivered replace allows one to
replace a workitem so that all prior recipients can once again see it.
There is no configuration needed for that functionallity to work.  The
person with it reserved can simply select the replace pushbutton from the
Workplace application toolbar or replace on any of the other Workflow
reports where the replace icon is displayed.  If it doesnt work in your
system, that is a system problem and you should consider opening a trouble
ticket.  I would also check authorizations.  By default anyone with the
ability to reserve a workitem, also has the ability to replace.
 
 
Bruce Pollard,
SAP Workflow instructor, Atlanta
 
-----Original Message-----
From: Elias Bergan [mailto:elias at spring.no]
Sent: Monday, November 26, 2001 7:59 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: deadline/overdue items
 
 
Hi!
 
(we are on version 46c)
 
Question 1)
The scenario is as follows:
A group of persons have got a deadline item
in their inbox. One of the persons double clicks on the
workitem. The workitem disappears from the other persons
inboxes and the status is 'In process'.
The person that opened the deadline item then wants to use
a 'replace'-functionality like ordinary
workitems in order to make it available to the other receivers
but this functionality seems to be lacking.
Is this as it intentionally was meant to be or is it a bug?
Is there something we can do in order to enable the 'replace'
functionality of missed deadline items?
 
Question 2)
Can someone confirm that 'overdue' items are items that missed
the 'latest end' and that there is nothing else special about
these items (just a way of classifying missed deadline items)?
 
In advance, thanks for any help!
 
Regards,
Elias Bergan