setting up the integration between Workflow and Email

Fri Jun 29 12:13:41 EDT 2001

Hi Michael,
It's necesary a underling mechanism as Exchange Connnector o Internet Mail
Geteway before the mails sent externally. The question about the election
must to consider the work of support two independent mail systems and
address consistency problems.
When you setting up the integration between the R/3 workflow and internet
there are two phases:
I) Interconnect mails. Several option are available:
        a) SAP Exchange connector.
        b) SAP Mail Gateway: This is possible use with NT. You need a Mail Transfer
Agent (MTA) for routing message and rewrite address information. There are
several programs as smail, qmail and sendmail. Sendmail is available for NT
through Sendmail. Inc.
        c) Mlsopop3, is a post office protocol (POP) server that allow retrieve you
SAPoffice mail using Outlook Express.
        d) SAP MAPI Service Provider, is a Mapi interface that allow you retrieve
your SAPoffice Mail and access workflow items using Outlook.
        e) SAP LDAP Gateway, is a client for access LDAP services from SAP.
II) Access the workitems. There are options:
        a) Outlook using SAPForms interfaces. You need develope the forms and adapt
the workflow to this technology.
        b) Visual Basic Forms and SAPForms. You need develope the forms and adapt
the workflow to this technology. With Visual basic you too work with RFC
server or SAP_WAPI RFCs.
        c) SAP Mapi Service provider. You don't need develope and is unnecesary
adapt the workflows. But there are other problems.

If you want use SAP exchange Connector you must work in five areas:
1) Basis: install the pakage basis and OSS notes especially 100232 (SAPForms
with Exchange Server) and 0131795 (Problem with RSWUWFML).
2) Installation of SAP Exchange Connector: address space, queues, message
size, gateway, RFC-IN, RFC-OUT, Logs.
3) Configuration of Exchange Server: Create accounts for each R/3 user,
WF-BATCH, RFC-IN, routing tables.
4) Configuration of R/3 client: forwarding messages and security.
5) Configuration R/3 Server: Need create RFC connection, make settings in
workplace and generate node in SAPConnect, set inbound distribution and
jobs.
Regards,
Boris Drazenovic
Cognoss

>From: "Yahya, Erwin" <Erwin.Yahya at IDN.conoco.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: setting up the integration between Workflow and Email
>Date: Fri, 29 Jun 2001 09:55:40 +0700
>
>I've implement Successfull Workflow with SXC
>Thanks
>
>-----Original Message-----
>From: Chambers, Paul [mailto:paul.chambers at sap.com]
>Sent: Friday, June 29, 2001 3:11 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: setting up the integration between Workflow and Email
>
>
>You can set up either SAP exchange connector or the SAP internet gateway,
>they both have the same effect.   Checkout the R3 library, it has stacks of
>info about setting both up...
>
>Regards
>
> > Paul Chambers
> > SAP Consultant
> > * mailto:paul.chambers at sap.com
> > ' Phone: +61 2 9935 4750
> > /   Fax: +61 2 9935 4880
> > ' Mobile: +61 401773898
> >
>
>
>-----Original Message-----
>From: Sheth, Neeraja [mailto:Neeraja.Sheth at fnc.fujitsu.com]
>Sent: Friday, 29 June 2001 12:49 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: setting up the integration between Workflow and Email
>
>
>Mike:
>
>Actually, entering internet email addresses in user profiles is all I did
>too.
>
>If I execute S_BCE_68001285, I can see the communication methods for each
>communication type - FAX, INT etc., and transaction S_BCE_68001286 displays
>the entries for conversion between different formats RAW->INT, ALI-> RAW
>etc. These are the menu paths from SCOT, if you go down
>Settings>Communication methods and Settings>Conversion rules. I have no
>idea
>how they got there, though, sorry.
>
>Neeraja
>
>
>
> > -----Original Message-----
> > From: Michael Sledge [SMTP:sledgmb at worldnet.att.net]
> > Sent: Thursday, June 28, 2001 9:14 AM
> > To:   SAP-WUG at MITVMA.MIT.EDU
> > Subject:      Re: setting up the integration between Workflow and Email
> >
> > Hi Neeraja, I understand that.  What I'm confused about is the
>underlying
> > mechanism that SAP uses to send messages externally to SAP.  What it
>sounds
> > like some people are saying is that you simply fill in the addresses
>into
> > the user master records and you're ready to go.  But it has to have some
>way
> > of transferring a message to an Internet mail address (SMTP server,
>Internet
> > mail gateway, Microsoft Exchange Connector) or something.  Have you set
> > anything like that up?
> >
> > Regards,
> > Michael
> > ----- Original Message -----
> > From: "Sheth, Neeraja" <Neeraja.Sheth at fnc.fujitsu.com>
> > To: <SAP-WUG at MITVMA.MIT.EDU>
> > Sent: Thursday, June 28, 2001 9:09 AM
> > Subject: Re: setting up the integration between Workflow and Email
> >
> >
> > > Mike:
> > >
> > > One thing you may want to check is if the email sender has an email
> > address in the user profile - this is mandatory in 4.6C. We have created
>an
> > email address for the background user IDs WF_BATCH, BATCHMAN, etc so
>they
> > can send emails from jobs and workflows.
> > >
> > > Do not give your own email address to the CPIC user - you run the risk
>of
> > receiving 'Out-of-office' mail from email recipients of background
> > jobs/workflows. The CPIC user needs to have a valid email address
>because
>if
> > any mail bounces with invalid address error, it confuses users.
> > >
> > >
> > > Regards
> > >
> > > Neeraja
> > >
> > >
> > > > -----Original Message-----
> > > > From: Michael Sledge [SMTP:sledgmb at worldnet.att.net]
> > > > Sent: Thursday, June 28, 2001 8:40 AM
> > > > To:   SAP-WUG at MITVMA.MIT.EDU
> > > > Subject:      Re: setting up the integration between Workflow and
>Email
> > > >
> > > > Hi Jocelyn,
> > > >
> > > > I have looked at the program RSWUWFML, but I believe an underlying
> > mechanism
> > > > (Exchange Connector, Internet mail gateway, whatever) must be in
>place
> > > > before the mails will actually be sent externally.  Without setting
> > either
> > > > of these up, I just setup my personal inbox to automatically forward
>all
> > > > messages to my internet mail address.  Well, without some underlying
> > > > mechanism, I see the message waiting to be sent in transaction SCOT.
>So
> > my
> > > > question remains, must I setup the Connector or the Gateway?
> > > >
> > > > Regards,
> > > > Michael Sledge
> > > > ----- Original Message -----
> > > > From: "Dart, Jocelyn" <jocelyn.dart at sap.com>
> > > > To: <SAP-WUG at MITVMA.MIT.EDU>
> > > > Sent: Wednesday, June 27, 2001 7:52 PM
> > > > Subject: Re: setting up the integration between Workflow and Email
> > > >
> > > >
> > > > > Hi Michael,
> > > > > Have you looked at program RSWUWFML?  This is a simpler way of
>sending
> > > > > email notifications for workitems that avoids the full drama of
> > > > > setting up Exchange Connector.  If you have a Workplace or
> > > > > ITS with the webgui/BWSP/BWWI_EXECUTE/etc. services on it then
> > > > > your workitems are web accessible and you can build hyperlinks
> > > > > in your emails so that you get the link between email and the
> > workitem.
> > > > >
> > > > > It's another option that should be considered before you make your
> > > > > final decision.
> > > > >
> > > > > For question
> > > > > 1: SAPOffice (that's the old name for SAP's mail inbox
> > > > > - there isn't anything called "SAPmail")is now Business
>Workplace.>
> > > > > 2. Yes.
> > > > >
> > > > > Regards,
> > > > >         Jocelyn Dart
> > > > > Consultant (BBP, Ecommerce, Internet Transaction Server, Workflow)
> > > > > SAP Australia
> > > > > Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
> > > > > Tel: +61 412 390 267
> > > > > Fax: +61 2 9935 4880
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Michael Sledge [mailto:sledgmb at worldnet.att.net]
> > > > > Sent: Thursday, 28 June 2001 1:55 AM
> > > > > To: SAP-WUG at MITVMA.MIT.EDU
> > > > > Subject: setting up the integration between Workflow and Email
> > > > >
> > > > >
> > > > > Hi.  I have not had a great deal of experience with workflow and
>was
> > > > hoping
> > > > > someone could help.  My assignment is to provide the ability to
>have
> > > > > Workflow route messages to SAPmail and external (Internet) email.
> > I've
> > > > done
> > > > > quite a bit of research and am left with a few specific questions.
> > Our
> > > > R/3
> > > > > system is version 4.6C running on Sun Solaris/Oracle.  The
>standard
> > email
> > > > > system here is Microsoft Exchange.  Now, my questions:
> > > > >
> > > > > 1)  In version 4.6C, is "SAPmail" now actually known as the
>"Business
> > > > > Workplace", or "Work Center"?
> > > > > 2)  Does Workflow already route messages to this internal SAP
>message
> > > > store,
> > > > > whatever the name, based on SAP username?
> > > > > 3)  What are the differences between the "SAP R/3 Internet Mail
> > Gateway"
> > > > and
> > > > > the "SAP R/3 Exchange Connector"?  Are these ever used
>concurrently,
> > or is
> > > > > one for a Unix mail system (sendmail, etc) and the other for a
> > Microsoft
> > > > > mail system (Exchange).
> > > > >
> > > > > If the answers to 1 and 2 are yes, I see my task pretty much as
> > setting up
> > > > > the SAP R/3 Exchange Connector and configuring SAPconnect.  Would
>this
> > be
> > > > a
> > > > > fair assumption?>
> > > > >
> > > > > I appreciate any help you can give,
> > > > > Regards,
> > > > > Michael Sledge
> > > > > sledgmb at worldnet.att.net

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