setting up the integration between Workflow and Email

[Dart, Jocelyn]

Sorry Michael,
Yes you do need an underlying mechanism to send out the mail,
and thanks to Paul Chambers for clarifying the SAPConnect/Exchange
issue.
 
One thing you should be aware of if it isn't obvious from
all the reading you have been doing:
 
* If you use RSWUWFML you are only sending mails with hyperlinks to
web workitems, then you are only sending mails in an outward
bound i.e. R/3 to mail server, direction.  This is relatively
straightforward to set up, and can be as simple as an SMTP send
via your mail server.
 
* Many of the other techniques, e.g. SAPForms, require you to be
able to both send and receive workitems.  This is harder and involves
more config both in R/3 and in your mail server.
Plus you may need to configure R3F attachments.
Plus you may need to load additional programs onto your agents' PCs to allow
them to process the workitem.
(At some sites that has been the killer issue resulting in use RSWUWFML with
web workitems rather
than SAPForms, so that distributing the programs to all agents' PCs can be
avoided.)
Plus, of course,you need to do a lot more testing.
 
Regards,
Jocelyn.
 
-----Original Message-----
From: Michael Sledge [mailto:sledgmb at worldnet.att.net]
Sent: Thursday, 28 June 2001 11:40 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: setting up the integration between Workflow and Email
 
 
Hi Jocelyn,
 
I have looked at the program RSWUWFML, but I believe an underlying mechanism
(Exchange Connector, Internet mail gateway, whatever) must be in place
before the mails will actually be sent externally.  Without setting either
of these up, I just setup my personal inbox to automatically forward all
messages to my internet mail address.  Well, without some underlying
mechanism, I see the message waiting to be sent in transaction SCOT.  So my
question remains, must I setup the Connector or the Gateway?
 
Regards,
Michael Sledge
----- Original Message -----
From: "Dart, Jocelyn" <jocelyn.dart at sap.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Wednesday, June 27, 2001 7:52 PM
Subject: Re: setting up the integration between Workflow and Email
 
 
> Hi Michael,
> Have you looked at program RSWUWFML?  This is a simpler way of sending
> email notifications for workitems that avoids the full drama of
> setting up Exchange Connector.  If you have a Workplace or
> ITS with the webgui/BWSP/BWWI_EXECUTE/etc. services on it then
> your workitems are web accessible and you can build hyperlinks
> in your emails so that you get the link between email and the workitem.
>
> It's another option that should be considered before you make your
> final decision.
>
> For question
> 1: SAPOffice (that's the old name for SAP's mail inbox
> - there isn't anything called "SAPmail")is now Business Workplace.
> 2. Yes.
>
> Regards,
>         Jocelyn Dart
> Consultant (BBP, Ecommerce, Internet Transaction Server, Workflow)
> SAP Australia
> Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
> Tel: +61 412 390 267
> Fax: +61 2 9935 4880
>
>
> -----Original Message-----
>> From: Michael Sledge [mailto:sledgmb at worldnet.att.net]
> Sent: Thursday, 28 June 2001 1:55 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: setting up the integration between Workflow and Email
>
>
> Hi.  I have not had a great deal of experience with workflow and was
hoping
> someone could help.  My assignment is to provide the ability to have
> Workflow route messages to SAPmail and external (Internet) email.  I've
done
> quite a bit of research and am left with a few specific questions.  Our
R/3
> system is version 4.6C running on Sun Solaris/Oracle.  The standard email
> system here is Microsoft Exchange.  Now, my questions:
>
> 1)  In version 4.6C, is "SAPmail" now actually known as the "Business
> Workplace", or "Work Center"?
> 2)  Does Workflow already route messages to this internal SAP message
store,
> whatever the name, based on SAP username?
> 3)  What are the differences between the "SAP R/3 Internet Mail Gateway"
and
> the "SAP R/3 Exchange Connector"?  Are these ever used concurrently, or is
> one for a Unix mail system (sendmail, etc) and the other for a Microsoft
> mail system (Exchange).
>
> If the answers to 1 and 2 are yes, I see my task pretty much as setting up
> the SAP R/3 Exchange Connector and configuring SAPconnect.  Would this be
a
> fair assumption?
>
> I appreciate any help you can give,
> Regards,
> Michael Sledge
> sledgmb at worldnet.att.net