Confused deadline reactions

[Dr. Ulrich Mende]

Hi Arnoud,
yes we use modelled deadline monitoring - I kill the late workitem by a
control step and create a new item for the director. Of course this is no
real forwarding, but for the approver and the director it has the same
effect.
 
Best regards Uli
 
----- Original Message -----
From: Van Heerde, Arnoud <arnoud.van.heerde at sap.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Tuesday, June 05, 2001 8:15 AM
Subject: Re: Confused deadline reactions
 
 
> Hi Ulrich,
>
> I am curious how you forward the work item to the director. Are you using
> modeled deadline monitoring?
>
> Arnoud
>
> -----Original Message-----
>> From: Susan R. Keohan [mailto:skeohan at MIT.EDU]
> Sent: Monday, June 04, 2001 9:08 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Fwd: Confused deadline reactions
>
>
> On behalf of Ulrich Mende (info at MENDE-EDV-BERATUNG.DE)...
> >Hello workflowers,
> >in a productive system 4.5B we have a problem with deadline monitoring of
> >workflows. For an approval step we use both: Lates Starting Date ( LSD)
> >deadline and Latest Ending Date (LED) deadline as well.
> >Modelled reactions:
> >After LSD:  send a reminder mail to the approver (offset = 4 days)
> >After LED:  forward to the director (= boss of the approver) (offset = 9
> >days)
> >We have about 1000 workflows per day and over a period of one year
> >everything worked fine.
> >
> >Now the system was down for 5 days. After the restart hundreds of
workitems
> >were forwarded, what is easy to explain: batch report RSWWDHEX was not
> >running the last 5 days too.
> >But, evidently, report RSWWDHEX now confuses LSD and LED in some (not in
> >all)
> >cases. It forwards workitems which have just reached the LSD, skipping
the
> >reminder mail, while LED is stiil 3 days ahead. The  concerned director
is
> >not amused by his overflowing inbox...
> >The calculation of LSD and LED  is correct, as shown by the workitem
> >details.
> >So I suspect that SWWDHEX under stress behaves not normally...
> >
> >Has anyone of you already faced this problem?
> >
> >Best regards  and thanks  Uli
> >