Excluded Agents

[Abdullah Musaid]

Hi Folks,
 
We have a Release for Payment WF running in the company.  The Release for
Payment task "407862" is used with Activity_EXCLUDED_AGENTS configured to
receive agents from Reference table "WFSYST" & Reference field "ACT_AGENT"
in the ABAP Dictionary.  The evaluation path (also called approval path)
consists of a multi-level WF procedure with different people at different
positions/levels.
 
The problem occurs when someone at a lower level approval an invoice.  This
person (say "Person A")  is also acting (substituted) for another person
("Person B") where "Person B" is on the same approval path, but at a higher
level.  After "Person A" completes the approval.  The WF takes the item to
the upper level for approval.  But, because that "Person B" is on vacation
and had substituted "Person A"; the WF will try to take the work items back
to "Person A" for approval.  This is where the work item gets stuck because
"Person A" is an excluded agent by the definition of the Release for Payment
task "407862".
 
The problem also occurs when "Person A" substitutes "Person B".  The WF
system knows who completed the work item and will remember not to send it to
that person again.
 
Running transaction "SWI1", the work item will appear with status "Ready"
and "blank" value for the Actual Agent field.  This is where we manually end
and approve the invoice using special authorization by a Basis person.
 
Well, I need to you what you think is a good solution for this problem.
 
Regards,
 
Abdulla Musaid
Systems Analyst SAP FI/CO
 
 
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20010726/b78da480/attachment.htm