Fwd: Missing Agent

[Susan R. Keohan]

On behalf of Mark.Ketzler at GARDNERDENVER.COM
 
 
>I am using a responsibility role to route the workflow.
>This gets to the correct agents in DEV and most of the agents in TST.
>The route fails to locate one of the agents in TST.
>The role definition looks good, and the container does too.
>I have also checked the agents communication records.
>What else do I need to check?
>
>Thanks
>Mark
>