Deletion of Users with Work Items

[Vincze Árpád]

Hi Judy,
 
I think the best solution is the usage of the org position.
 
If you assign the org position to the workflow task, you can easily
manipulate with them. You can assign a new user ig to the org position, =
 
or you can delete the old one, and last but not least you can define
substitution for them.
 
If you use roll resolution, which is based on user table, it is also
proposed to use org position and not SAP user id.
 
I think the org position usage is the proposed way of the workflow =
task's
realization, because it is more flexible.
 
Regards:
 
    Arpad
 
Vincze =C1rp=E1d
itelligence Hungary Kft.
H-1138 Budapest, V=E1ci =FAt 141
Tel.:   (+36 1) 452 3822
Fax:    (+36 1) 452 3839
arpad.vincze at itelligence.hu
 
 
 
 
-----Original Message-----
From: Jody Chassereau [mailto:drcakes at hotmail.com]
Sent: Wednesday, December 05, 2001 9:00 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Deletion of Users with Work Items
 
 
We have been running workflows in our production 4.6c system for about =
6
months now.  Some questions/problems have come up recently with the
following scenarios: 1) A user leaves the company and has work items =
still
in his Inbox (committed or not) 2) A user gets married and their userid =
has
to change from the maiden name.  In both cases, questions have arose on =
what
happens (or should happen) to the work items.
 
In the case of the name change, our Security group copies the user to =
the
new id and then deleted the old one.  Since the work items do not copy =
over,
the links to the old userid are lost when it is deleted from the =
system.  I
believe the items would then show on the report of Work items without =
Agents
(unless they were in a Ready state under multiple boxes).  We do not =
use org
structures, so all role resolution are routing to specific userids =
(usually
based on function modules looking at Z-tables).  I am not concerned =
with the
process of deleting old userids from the tables - that is maintained =
fairly
well.
 
Can someone give me an idea of how best to manage the process of =
retaining
work items?  Is this a procedure of forwarding items to another user =
before
deletion?  Is there an easy way for our Security group to do this =
through
the system?  The more workflows we have (and the more turnover), the =
bigger
this becomes for needing an answer.
 
Thanks in advance...
Jody Chassereau
drcakes at hotmail.com
 
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