Workflow deadline

[Roehlen, Peter]

Hi Brindha,
 
You may need to refer to the help for more detail, but my understanding is
that you have one of two options for deadline monitoring in each step in a
workflow template.  You can either choose to just send an email in which
case the workitem remains in the existing agent's inbox, or you can choose
to 'model' how the deadline will be handled.  If you model the deadline, you
will get an extra branch(es) in your workflow template, in which you can
nominate what actions are to take place, for example:
- termininating the workitem (ie so you can escalate to someone else's
inbox)
- sending mail, if the standard mail notification feature is not adequate
or, as in your case, you want to both send a mail and also move the workitem
to a new person.
 
Hope this helps..
 
Peter Roehlen
Team Lead - SAP Technical & Development
Powercor Australia Ltd
0409 950 263
 
 
-----Original Message-----
From: Brindha Sriram [mailto:brinsriram at yahoo.com]
Sent: Thursday, 16 August 2001 13:32
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workflow deadline
 
 
Hi All,
 
When a workflow deadline is reached is there a way to
send an email also?? we are using standard SAP to
email setup and using the standard feature in SAP to
send notification when deadline is reached. This
standard feature only sends a SAP notification and
also the work item does not move to the new person
responsible. Any suggesstions??
 
Thanks in advance.
 
Brindha
 
 
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