Visibility to Reserved and Forwarded WorkItems

[Elijah Watkins]

Cheryl,
 
there is a function in SAP named 'SWW_WI_FIND_DEPENDANT_WIS' that you may be
able to use. When you pass the top level work item to this function ,  it
will return a LIST of workitems for the workflow instance. One of the
columns in the LIST 'WI_FORW_BY', will tell you who actually forwared the
work item. the column 'WI_AAGENT' will tell you who the actual agent is.
 
Will this give you visibility to the forwarded work items?
 
 
Elijah Watkins
Eclectic Software, Inc.
 
>From: "Knott, Cheryl" <c-knott at ti.com>
>Reply-To: SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Visibility to Reserved and Forwarded WorkItems
>Date: Thu, 7 Sep 2000 12:44:05 -0500
>
>We're having problems with people reserving workflow items and forwarding
>workflow items to others.  When this happens, the
>items are not visible for the rest of the work group.  We would like to
>investigate options for keeping these visible.  Due to the number of items
>remaining in the system for an extended period of time, we need to find
>some
>way of increasing visibility of these items.
>
>One thing we're thinking of is a program that should replace the work items
>back to the original routing daily , if it is not in a ready
>status without a forward.
>
>Another alternative we thought about was to keep the work item visible in
>the total queue, though it couldn't be started.  We think that this
>would be most complicated,  but would probably best meet our requirements
>if
>we can determine how to do this.
>
>We'd also like to modify the forward function, if possible, to simply
>extend
>the routing to the new person or position that the item is
>being forwarded to rather than moving it solely to the new forwarded
>recipient(s).
>
>We're open to suggestions.
>
>I appreciate any suggestions or comments.
>
>Best Regards,
>Cheryl Knott
 
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