SAPConnect Best Practice

[Drenth, Barb]

Hi, Michael -- Is this scenario also true for CIC without CRM (SAP 4.6b)?
 
Thanks!
 
Barb Drenth
ADC Telecommunications
SAP Support:  CIC/Archiving
Phone:  952-914-6689
 
 
 
-----Original Message-----
From: michael petrosh [mailto:xraydelta7 at yahoo.com]
Sent: Tuesday, October 10, 2000 7:41 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: SAPConnect Best Practice
 
 
Hi Everyone,
I agree with Jocelyn. However, in a CRM CIC scenario,
you will need both SAPMAPI and SAPconnect. The
Internet mails that are received to an address
i.e. service at sapcoe.com are triggered by a business
object and the email address specified in SO28. When
these mails are delivered to the agents inside the CIC
workspace, which an inbox tab is displayed. These
mails are not displayed in OUTLOOK, and they can not
be opened in SAP office(SAP Business Workplace).
In this scenario, SAPconnect is used as the gateway to
send and receive Internet mails to and from external
addresses. SAPMAPI never comes into the picture until
we send normal workflow workitems.
 
Regards,
 
Michael Petrosh
SAP CRM Solutions Center
workflow, email integration king, and SAPphone too!
--- "Dart, Jocelyn" <jocelyn.dart at sap.com> wrote:
> Hi Mike,
> Sounds like you want SAPMAPI - that's a bit more
> than SAPConnect.
>
> SAPConnect just handles mails - e.g. if you had a
> SELFITEM.SENDTASKDESCRIPTION
> task you could send to an internet address (address
> type U).
>
> SAPMAPI takes whole inbox and puts it out to Outlook
> (or Lotus Notes).
> This can be done on the client level (i.e. outlook
> on PC collects R/3
> mailbox items)
> or server level (i.e. items sent directly to
> microsoft exchange server).
>
> Big topic - suggest you talk to your local SAP
> office.  Lots of
> functionality but
> not as simple as SAPConnect to implement.
> Regards,
>         Jocelyn Dart
> Consultant (BBP, Ecommerce, Internet Transaction
> Server, Workflow)
> SAP Australia
> Email jocelyn.dart at sap.com
> <mailto:jocelyn.dart at sap.com>
> Tel: +61 412 390 267
> Fax: +61 2 9935 4880
>
>
> -----Original Message-----
>> From: Mike Mathieson
> [mailto:msmathieson at hotmail.com]
> Sent: Wednesday, 4 October 2000 6:58 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: SAPConnect Best Practice
>
>
> The basis guy is trying to configure SAPConnect.  He
> has it so you can send
> to an external internet address from within SAP, but
> items (SAP mail and
> workflow) sent from inside SAP to an SAP address
> still go to the SAP Inbox.
> I told him I didn't think it should be configured
> this way, as I want all
> messages to go to Outlook, so we never have to go
> into the SAP Inbox.
>
> 1.  Can SAPConnect be configured this way, and if so
> what are we missing?
>
> 2.  Is the approach I have recommended a "best
> practice".
>
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