Sending notification between different SAP Components from a workflow process

[David Weston]

Hi folks
 
Welcome to the wonderful world of SAP Components !
 
I have a few questions and also seeking advice:
 
I am at a client that is implementing core R/3, BBP and CRM.
 
Questions:
 
1. Has anyone been involved with CRM and creating a workflow process for
approvals of
    activities in the Customer Interaction Center (CIC). From CIC in CRM you
can view activities from
    the Business Workplace but the client here wants to create an approval
process based on whether
    the customer has a status of GOLD, PLATINUM, etc. Then going through a
multi level approval
    process a bit like the FIPP object. This is a bit vague I know. I
checked for workflow templates in CRM
    but there are not that many available.
 
2. This is the main point : The client wants to send a notification in the
core R/3 system when an asset master
    record is created in the BBP system. Using change docs to trigger a
workflow in the BBP system no problem but
    what approach do I take to send the notification to the core R/3 system
? Does anyone know of any RFC's,
    BAPI's that can send a mail/workitem message from a BBP system to a core
R/3 system ? Maybe e-mail
    and SAPConnect is the other option. Any thoughts out there ?
 
Regards
David Weston
Clockwork
416 894 9091