Start a Workflow via Internet e-mail

Sun May 28 16:52:32 EDT 2000

On behalf of klemens.schmid at sap.com....

>Hi Alessandro,
>
>using "SapformsFOft.SAPform" is not possible because - as I understand - you
>want to run a script on the Exchange server. The Exch server doesn't know
>the Outlook object model. You can only use CDO.
>However, your idea is great. We had the same, but we have no plans for this
>at the moment. Although I could share some ideas with you if you want.
>
>Regards,
>Klemens
>
>-----Original Message-----
>From: Monaco Alessandro [mailto:Alessandro.Monaco at Nylstar.com]
>Sent: Montag, 22. Mai 2000 09:39
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: WG: Start a Workflow via Internet e-mail
>
>
>Alan,
>
>I see that it is a very interesting method.
>Anyway I was thinking about the outlook forms and the VBScript and I was
>wondering about the possibilities to use the same kind of scripts
>running on the mail server (Exchange server, as Agent scheduled script)
>using perhaps the same form object "SapformsFOft.SAPform".
>
>This would be usefull for example to merge to different workflows
>running on different systems, integrating users that are normally not
>SAP users, improving in this way the possibilities to use SAP workflow.
>
>Does anyone has experience on stuff like that?
>Any suggestion is appreciated.
>
>Regards,
>Alessandro
>
>
>> -----Urspr|ngliche Nachricht-----
>> Von:  Rickayzen, Alan [SMTP:alan.rickayzen at sap.com]
>> Gesendet am:  Freitag, 19. Mai 2000 14:51
>> An:   SAP-WUG at MITVMA.MIT.EDU
>> Betreff:      Re: Start a Workflow via Internet e-mail
>>
>> Dave,
>> It's too late for a development request, this functionality has been
>> available since release 3.1. But it has not been widely publicized.
>>
>> Transaction SO28 allows you to configure what happens when external
>> mails
>> (and only external) arrive in R/3. These mails can be fax, e-mail.....
>>
>> You specify the recipient (e.g. autoanswer at sap.com) and a business
>> object to
>> be called.
>> The business object must support the interface IFRECEIVE and the
>> method
>> called is RECEIVE. An example that is used by SAPforms is the business
>> object WI_MAILREC .
>>
>> You can create your own object which triggers an event or starts a
>> workflow
>> directly (which I would recommend).
>>
>> The path to get to SO28 is Tools->Business communication, office ->
>> addresses -> inbound communication. The WI_MAILREC entry in so28 is
>> delivered to the customers so they can use this as an example. It
>> allows
>> incoming mails with R3F attachments to be analysed and the data sent
>> to the
>> corresponding workflow so that forms can be submitted by smtp mail.
>>
>> So now its over to you, Gert, to get your solution implemented.
>>
>> Cheers,
>> Alan Rickayzen
>> Workflow Product Management
>>
>>
>> -----Original Message-----
>>> From: David Weston [mailto:weston at clockwork.ca]
>> Sent: Friday, May 19, 2000 1:29 PM
>> To: SAP-WUG at MITVMA.MIT.EDU
>> Subject: Re: Start a Workflow via Internet e-mail
>>
>>
>> Nice idea, how about this as a development request for the nice
>> workflow
>> people at SAP?
>>
>> Regards
>> Dave
>>
>> -----Original Message-----
>>> From: SAP Workflow [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
>> Seiz, Gert
>> Sent: Friday, May 19, 2000 3:42 AM
>> To: SAP-WUG at MITVMA.MIT.EDU
>> Subject: AW: Start a Workflow via Internet e-mail
>>
>>
>> Oh,
>> this is a nice Idea, but this procedure only works when the workflow
>> always
>> is running.
>> I want to start a new workflow only with an e-mail to a specified
>> address.
>> For example the customer has a problem an he don't want to make a
>> telephone
>> call.
>> So he writes an e-mail to a specified address. And the e-mail is
>> starting a
>> workflow on the R/3- System .
>> And on the first step in this workflow the notice from the e-mail is
>> hanging
>> as attachment on the workflow. Not possible ???
>>
>> Regards Gert
>>
>> -----Urspr|ngliche Nachricht-----
>> Von: michael petrosh [mailto:xraydelta7 at yahoo.com]
>> Gesendet: Mittwoch, 17. Mai 2000 23:02
>> An: SAP-WUG at MITVMA.MIT.EDU
>> Betreff: Re: Start a Workflow via Internet e-mail
>>
>>
>> Sure thing Stephan,
>>
>> This is typed into the message area of the task.
>>
>> Our message read:
>> Hello,
>> This shopping cart reqires your immediate attention.
>> Please click on the URL below:
>> http://&ITS&/bbpwi/!?WI=&WORKITEMFORBASKET.WORKITEMID&&~language=&SYST
>> -LANGU
>> AGE&
>> We used the expression editor to populate the URL with
>> values. I.e. the ITS because the ITS ports will vary
>> from client to client. On the B2B system the ITS is
>> stored in table BBP_USR01. The method accesses the
>> table to make the values available to the workflow.
>> Because the mail step occurs after the actual
>> workitem, a data element had to be created to pass the
>> workitem out to the mail step. This is an object type
>> workitem, because workflow passes a flowitem.
>> The language originates from the system fields, not
>> the container.
>>
>> Hope this helps.
>>
>> Regards,
>>
>> Mike Petrosh
>> SAP Boston
>>
>>
>>
>> --- Stephan Becker <stephan.becker at walldorftech.com>
>> wrote:
>> > can you give us an example what the url would look
>> > like and what the
>> > technical requirements
>> > thanks,
>> > stephan becker
>> >
>> > -----Original Message-----
>> > From: SAP Workflow
>> > [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
>> > michael petrosh
>> > Sent: 16 May 2000 21:01
>> > To: SAP-WUG at MITVMA.MIT.EDU
>> > Subject: Re: Start a Workflow via Internet e-mail
>> >
>> >
>> > Hi Gert,
>> > I did this with a B2B workflow on a shopping cart
>> > approval.  I did a modeled deadline off the
>> > container
>> > step, then added a sendselfdescription task after
>> > the
>> > deadline.  I passed the workitem for the previous
>> > step
>> > to the mail step, then plugged the URL info in the
>> > message.
>> >
>> > When the deadline is reached the data is passed to
>> > the
>> > mail step, then the message is passed to the SAP
>> > Exchange connector and the mail is sent.
>> >
>> > When the mail arrives in the recipient's inbox, they
>> > click on the URL, which brings them to the work
>> > item.
>> >
>> > Regards,
>> >
>> >
>> > Mike Petrosh
>> > SAP Boston
>> >
>> >
>> > --- David Weston <weston at clockwork.ca> wrote:
>> > > Hello Gert
>> > >
>> > > Well the first thing that springs to mind is the
>> > > SAPForms functionality
>> > > where you can via a url fill in a web form with
>> > the
>> > > notification request
>> > > information and submit this to SAP as a workflow.
>> > >
>> > > The wf template, tasks will have to be generated
>> > as
>> > > a web transaction and
>> > > the
>> > > ITS server/functionality would have to be
>> > installed
>> > > and enabled. Use the
>> > > SAP at Web Studio
>> > > to automatically generate the HTML templates.
>> > >
>> > > Then its just beautifying the generated HTML
>> > > templates.
>> > >
>> > > Maybe also check out the Outlook forms and VB
>> > Forms.
>> > >
>> > > Anyone done this direct from an e-mail though,
>> > > rather than via a URL ?
>> > >
>> > > Cheers
>> > > Dave
>> > >
>> > > -----Original Message-----
>> > > From: SAP Workflow
>> > > [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
>> > > Seiz, Gert
>> > > Sent: Sunday, May 14, 2000 3:44 AM
>> > > To: SAP-WUG at MITVMA.MIT.EDU
>> > > Subject: Start a Workflow via Internet e-mail
>> > >
>> > >
>> > > Hello,
>> > > hope you can help me with my question or you have
>> > > any Idea where can I read
>> > > mor about this problem.
>> > >
>> > > I want to start a workflow or execute a work item
>> > > via an Internet e-mail.
>> > >
>> > > Scenario:
>> > > A customer is sending an Internet e-mail to his
>> > > provider because he want to
>> > > make a notification request.
>> > > (SAP-Exchange on R/3  is already customized by the
>> > > provider)
>> > >
>> > > Regards
>> > > Gert
>> >
>> >
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