AW: Start a Workflow via Internet e-mail

[Seiz, Gert]

Oh,
this is a nice Idea, but this procedure only works when the workflow =
always
is running.
I want to start a new workflow only with an e-mail to a specified =
address.
For example the customer has a problem an he don't want to make a =
telephone
call.
So he writes an e-mail to a specified address. And the e-mail is =
starting a
workflow on the R/3- System .
And on the first step in this workflow the notice from the e-mail is =
hanging
as attachment on the workflow. Not possible ???
 
Regards Gert
 
-----Urspr=FCngliche Nachricht-----
Von: michael petrosh [mailto:xraydelta7 at yahoo.com]
Gesendet: Mittwoch, 17. Mai 2000 23:02
An: SAP-WUG at MITVMA.MIT.EDU
Betreff: Re: Start a Workflow via Internet e-mail
 
 
Sure thing Stephan,
 
This is typed into the message area of the task.
 
Our message read:
Hello,
This shopping cart reqires your immediate attention.
Please click on the URL below:
http://&ITS&/bbpwi/!?WI=3D&WORKITEMFORBASKET.WORKITEMID&&~language=3D&SY=
ST-LANGU
AGE&
We used the expression editor to populate the URL with
values. I.e. the ITS because the ITS ports will vary
from client to client. On the B2B system the ITS is
stored in table BBP_USR01. The method accesses the
table to make the values available to the workflow.
Because the mail step occurs after the actual
workitem, a data element had to be created to pass the
workitem out to the mail step. This is an object type
workitem, because workflow passes a flowitem.
The language originates from the system fields, not
the container.
 
Hope this helps.
 
Regards,
 
Mike Petrosh
SAP Boston
 
 
 
--- Stephan Becker <stephan.becker at walldorftech.com>
wrote:
> can you give us an example what the url would look
> like and what the
> technical requirements
> thanks,
> stephan becker
>
> -----Original Message-----
>> From: SAP Workflow
> [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> michael petrosh
> Sent: 16 May 2000 21:01
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Start a Workflow via Internet e-mail
>
>
> Hi Gert,
> I did this with a B2B workflow on a shopping cart
> approval.  I did a modeled deadline off the
> container
> step, then added a sendselfdescription task after
> the
> deadline.  I passed the workitem for the previous
> step
> to the mail step, then plugged the URL info in the
> message.
>
> When the deadline is reached the data is passed to
> the
> mail step, then the message is passed to the SAP
> Exchange connector and the mail is sent.
>
> When the mail arrives in the recipient's inbox, they
> click on the URL, which brings them to the work
> item.
>
> Regards,
>
>
> Mike Petrosh
> SAP Boston
>
>
> --- David Weston <weston at clockwork.ca> wrote:
> > Hello Gert
> >
> > Well the first thing that springs to mind is the
> > SAPForms functionality
> > where you can via a url fill in a web form with
> the
> > notification request
> > information and submit this to SAP as a workflow.
> >
> > The wf template, tasks will have to be generated
> as
> > a web transaction and
> > the
> > ITS server/functionality would have to be
> installed
> > and enabled. Use the
> > SAP at Web Studio
> > to automatically generate the HTML templates.
> >
> > Then its just beautifying the generated HTML
> > templates.
> >
> > Maybe also check out the Outlook forms and VB
> Forms.
> >
> > Anyone done this direct from an e-mail though,
> > rather than via a URL ?
> >
> > Cheers
> > Dave
> >
> > -----Original Message-----
> > From: SAP Workflow
> > [mailto:Owner-SAP-WUG at MITVMA.MIT.EDU]On Behalf Of
> > Seiz, Gert
> > Sent: Sunday, May 14, 2000 3:44 AM
> > To: SAP-WUG at MITVMA.MIT.EDU
> > Subject: Start a Workflow via Internet e-mail
> >
> >
> > Hello,
> > hope you can help me with my question or you have
> > any Idea where can I read
> > mor about this problem.
> >
> > I want to start a workflow or execute a work item
> > via an Internet e-mail.
> >
> > Scenario:
> > A customer is sending an Internet e-mail to his
> > provider because he want to
> > make a notification request.
> > (SAP-Exchange on R/3  is already customized by the
> > provider)
> >
> > Regards
> > Gert
>
>
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