Purchase Order Workflow Problem

[Susan R. Keohan]

>
>This message was originally  submitted by ArthoferHeatherM at JOHNDEERE.COM
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>We are currently in 46C and are trying to set up the standard purchase order
>workflow provided by SAP.
>
>We have two release strategies set up.
>  1.  < $10,000 which only needs to be approved (released) by the supervisor
>  2.  >= $10,000 which first needs to be approved by the supervisor and then
>approved by a manager.
>
>The workflow works fine in the first case, where there is only one approval
>needed.  However, in the second case, we are running into problems.
>
>The workflow first goes to the supervisor fine.  However, after the
>supervisor executes the work item and releases the purchase order it sends
>the notification that the purchase order has been released to the user who
>created the purchase order, but does not send a new work item to the manager
>to do the final release of the purchase order.
>
>We looked at the Event Trace and determined that the ReleaseStepCreated
>Event is being created twice.  The first time it works fine and the a work
>item is sent to the supervisor.  The second time it says that the receiver
>was started correctly, however no work items or workflows are being started.
>
>
>We tried to start the workflow manually for the second step and the workflow
>is started fine and sends the work item to the manager.  We also tried
>creating the event manually and seeing if that worked and it worked as well.
>
>The only thing that we could come up with is that there is a problem with
>the terminating event Released.  This event is created after the second
>ReleaseStepCreated Event is created.  This event terminates the first work
>item that should be sent to the supervisor.  However, it seems to be causing
>problems with the other work item that should be sent to the manager.
>
>We copied the check function module for that event temporarily to allow us
>to terminate the event.  We found that if the Released event was not created
>that the second ReleaseStepCreated Event started the workflow successfully
>and sent the work item to the manager.  The only problem was that the first
>workflow that was sent to the supervisor does not terminate now.
>
>We checked to see if there were any OSS notes on this problem, but could not
>find any.
>
>Has anyone had the similar problem in 46C or different releases?
>
>Thanks in advance,
>
>Heather Arthofer
>