Possible Agents not recognized

[Markus Brahm]

Hi Brad,
 
activity groups are some kind of special within the possible agent concept as
far as I have experienced it. They have to ben generated and the organizational
environment has to be refreshed normally. Within a productive system this should
be no major problem. But you have the chance to control buffering of the
organizational environment within the system and by that you can change the
behavour of your development or training system for example. If I remember
correcty you have to change an entry in table T77S0 (it should be mentioned in
the online documentation). You can set a flag that the organizational
environment should be refreshed whenever entering the inbox. (it uses some more
performance of course) If you need details or cannaot find the entry - let me
know.
 
Markus
 
 
 
 
 
"Schroeter, Brad" <BSchroeter at ti.com> on 15.02.2000 17:07:59
 
Please respond to SAP Workflow Users' Group <SAP-WUG at MITVMA.MIT.EDU>
 
To:   SAP-WUG at MITVMA.MIT.EDU
cc:    (bcc: Markus Brahm/PLZ/CSC)
 
Subject:  Re: Possible Agents not recognized
 
 
 
Kenny,
Are you saying that SAP automatically runs a job once a day to refresh the
organizational environment?  If so, do you know any details about the job
(i.e. name)?
 
Thanks,
Brad
 
-----Original Message-----
From: Quenzer, Kenneth [mailto:QUENZEKD at oge.com]
Sent: Friday, February 04, 2000 1:59 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Possible Agents not recognized
 
 
Hi Robyn,
 
Whenever I have had this problem I have been able to fix it by having the
user who is the selected agent refresh the organizational environment from
their userid.  They need to do the refresh from their workflow inbox menu
(Edit --> Refresh org.environment) not from their inbox menu (Edit -->
refresh).
 
I believe that there is a job that runs once a day to do the refresh
automatically.
 
Hope this helps,
Kenny
 
-----Original Message-----
From: Robyn Davey [mailto:rdavey at omnilogic.com]
Sent: Friday, February 04, 2000 1:44 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Possible Agents not recognized
 
 
Hi,
 
I'm working in a 4.5B system.  I've defined the 'Possible Agents' of a task
as a
security 'Activity Group'.  When I trigger the workflow, all work item
runtime
reports indicate that the proper selected agent (derived via role
resolution)
has been determined from the correct pool of possible agents.  The selected
agent receives the work item in their inbox.  However, when they attempt to
execute the work item, they receive the error:
 
WL844:  Work Item xxx: User XXXX cannot reserve the work item.     (Note:  I
have been refreshing the org environment!)
 
I have found the root of the problem to be the Possible Agents definition.
If I
change the configuration from Activity Group to a General Task, the task can
be
executed successfully in the Inbox.   (Not to mention that if I change the
configuration back to Activity Group - it now works, i.e. no consistency).
 
We also have a 4.0B training system that we applied 13 4.0B hot packages.
We
have a similar configuration with the Possible Agents defined as an HR
Organizational Unit and the Selected Agents derived using Role Resolution.
We
have encountered the same error.  The problem is random and intermittent -
not
all students encounter the problem.  It almost appears that one of those hot
packages has the bug in it.
 
Has anyone else experienced this situation?
 
Thanks in advance.
 
Robyn Davey
 
 
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