<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<META NAME="Generator" CONTENT="MS Exchange Server version 5.5.2448.0">
<TITLE>RE: Possible Agents not recognized</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=2>Kenny,</FONT>
<BR><FONT SIZE=2>Are you saying that SAP automatically runs a job once a day to refresh the organizational environment? If so, do you know any details about the job (i.e. name)?</FONT></P>
<P><FONT SIZE=2>Thanks,</FONT>
<BR><FONT SIZE=2>Brad</FONT>
</P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Quenzer, Kenneth [<A HREF="mailto:QUENZEKD@oge.com">mailto:QUENZEKD@oge.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Friday, February 04, 2000 1:59 PM</FONT>
<BR><FONT SIZE=2>To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=2>Subject: Re: Possible Agents not recognized</FONT>
</P>
<BR>
<P><FONT SIZE=2>Hi Robyn,</FONT>
</P>
<P><FONT SIZE=2>Whenever I have had this problem I have been able to fix it by having the</FONT>
<BR><FONT SIZE=2>user who is the selected agent refresh the organizational environment from</FONT>
<BR><FONT SIZE=2>their userid. They need to do the refresh from their workflow inbox menu</FONT>
<BR><FONT SIZE=2>(Edit --> Refresh org.environment) not from their inbox menu (Edit --></FONT>
<BR><FONT SIZE=2>refresh).</FONT>
</P>
<P><FONT SIZE=2>I believe that there is a job that runs once a day to do the refresh</FONT>
<BR><FONT SIZE=2>automatically.</FONT>
</P>
<P><FONT SIZE=2>Hope this helps,</FONT>
<BR><FONT SIZE=2>Kenny</FONT>
</P>
<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Robyn Davey [<A HREF="mailto:rdavey@omnilogic.com">mailto:rdavey@omnilogic.com</A>]</FONT>
<BR><FONT SIZE=2>Sent: Friday, February 04, 2000 1:44 PM</FONT>
<BR><FONT SIZE=2>To: SAP-WUG@MITVMA.MIT.EDU</FONT>
<BR><FONT SIZE=2>Subject: Possible Agents not recognized</FONT>
</P>
<BR>
<P><FONT SIZE=2>Hi,</FONT>
</P>
<P><FONT SIZE=2>I'm working in a 4.5B system. I've defined the 'Possible Agents' of a task</FONT>
<BR><FONT SIZE=2>as a</FONT>
<BR><FONT SIZE=2>security 'Activity Group'. When I trigger the workflow, all work item</FONT>
<BR><FONT SIZE=2>runtime</FONT>
<BR><FONT SIZE=2>reports indicate that the proper selected agent (derived via role</FONT>
<BR><FONT SIZE=2>resolution)</FONT>
<BR><FONT SIZE=2>has been determined from the correct pool of possible agents. The selected</FONT>
<BR><FONT SIZE=2>agent receives the work item in their inbox. However, when they attempt to</FONT>
<BR><FONT SIZE=2>execute the work item, they receive the error:</FONT>
</P>
<P><FONT SIZE=2>WL844: Work Item xxx: User XXXX cannot reserve the work item. (Note: I</FONT>
<BR><FONT SIZE=2>have been refreshing the org environment!)</FONT>
</P>
<P><FONT SIZE=2>I have found the root of the problem to be the Possible Agents definition.</FONT>
<BR><FONT SIZE=2>If I</FONT>
<BR><FONT SIZE=2>change the configuration from Activity Group to a General Task, the task can</FONT>
<BR><FONT SIZE=2>be</FONT>
<BR><FONT SIZE=2>executed successfully in the Inbox. (Not to mention that if I change the</FONT>
<BR><FONT SIZE=2>configuration back to Activity Group - it now works, i.e. no consistency).</FONT>
</P>
<P><FONT SIZE=2>We also have a 4.0B training system that we applied 13 4.0B hot packages.</FONT>
<BR><FONT SIZE=2>We</FONT>
<BR><FONT SIZE=2>have a similar configuration with the Possible Agents defined as an HR</FONT>
<BR><FONT SIZE=2>Organizational Unit and the Selected Agents derived using Role Resolution.</FONT>
<BR><FONT SIZE=2>We</FONT>
<BR><FONT SIZE=2>have encountered the same error. The problem is random and intermittent -</FONT>
<BR><FONT SIZE=2>not</FONT>
<BR><FONT SIZE=2>all students encounter the problem. It almost appears that one of those hot</FONT>
<BR><FONT SIZE=2>packages has the bug in it.</FONT>
</P>
<P><FONT SIZE=2>Has anyone else experienced this situation?</FONT>
</P>
<P><FONT SIZE=2>Thanks in advance.</FONT>
</P>
<P><FONT SIZE=2>Robyn Davey</FONT>
</P>
</BODY>
</HTML>