Substitution & Auto forwarding

[Gramelspacher, Tony]

Thanks for the help.  I was missing part of step 2 where you go into the
Workflow Inbox.  I was making all of my attempts through the EXTRAS menu item
from the Integrated Inbox.  Thanks again.
 
Tony Gramelspacher
SSC
(314) 589-7996
 
 
> -----Original Message-----
>> From: Ranganathan, Jeeva [SMTP:jeeva.ranganathan at sap.com]
> Sent: Thursday, August 17, 2000 7:27 PM
> To:   SAP-WUG at MITVMA.MIT.EDU
> Subject:      Re: Substitution & Auto forwarding
>
> In the table T77S0, the WFLOW.AUTOF = 'X' means that Workitems are forwarded
> automatically for substitutions. Please check whether the user activated the
> substitute. For example
> 1.) Logon as A.
> 2.) Goto the inbox (SO01) -> Workflow
> 3.) EXTRAS   > MAINTAIN SUBSTITUTE   (User B)
> 4.) EXTRAS   > ACTIVATE SUBSTITUTE   (User B)
> 4a)  Also goto inbox
>       EXTRAS  >SUBSTITUTE  >CREATE SUBSTITUTE (User B)
>
> 5.) Logon as B.
> 6.) Goto the inbox.
> 7.)   > EXTRAS   > SUBSTITUTE FOR ... (User A)
> and If there is any change in organizational structure(HR), then the user
> need to run 'Edit -> Refresh org. env' in SO01.
> This works in 31H system. If you are using latest R/3 release, I don't know
> what is the reason for this problem?
> Best Regards
> Jeeva
> SAP Asia Pte Ltd
>
> -----Original Message-----
>> From: Gramelspacher, Tony [mailto:Tony.Gramelspacher at anheuser-busch.com]
> Sent: Friday, August 18, 2000 3:16 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Substitution & Auto forwarding
>
>
> We have a Service Entry Acceptance workflow in place that routes work items
> based on who the original requisitioner was.  Our problem occurs when the
> original requisitioner changes jobs or leaves the company.  I tried to
> implement
> a solution of setting up a substitute and an auto forward from the person
> who is
> leaving to the person who is taking her place.  I followed the instructions
> in
> OSS note 74000, but have had no luck.  The items just do not get forwarded
> to
> the other individual.  I have tried several tests on my own outside of our
> service entry scenario, with the same results.  Work items can be forwarded
> manually with no problem, its just the auto forward that won't work.  Has
> anyone
> had similar experiences?  Is there a resolution to this that anyone can
> share.
>
> I do have one question regarding OSS note 74000.  Entry WFLOW AUTOF in table
> T77S0 is mentioned in the note.  In our system this entry is set to X.  I'm
> assuming the X means to enable auto forwarding?  Is this a correct
> assumption?
> If the X needs to be removed to enable auto forwarding what is the
> transaction
> where you would change the setting?
>
> Thanks for any help.
>
> Tony Gramelspacher
> SSC
> (314) 589-7996