Substitution & Auto forwarding

[Gramelspacher, Tony]

We have a Service Entry Acceptance workflow in place that routes work items
based on who the original requisitioner was.  Our problem occurs when the
original requisitioner changes jobs or leaves the company.  I tried to implement
a solution of setting up a substitute and an auto forward from the person who is
leaving to the person who is taking her place.  I followed the instructions in
OSS note 74000, but have had no luck.  The items just do not get forwarded to
the other individual.  I have tried several tests on my own outside of our
service entry scenario, with the same results.  Work items can be forwarded
manually with no problem, its just the auto forward that won't work.  Has anyone
had similar experiences?  Is there a resolution to this that anyone can share.
 
I do have one question regarding OSS note 74000.  Entry WFLOW AUTOF in table
T77S0 is mentioned in the note.  In our system this entry is set to X.  I'm
assuming the X means to enable auto forwarding?  Is this a correct assumption?
If the X needs to be removed to enable auto forwarding what is the transaction
where you would change the setting?
 
Thanks for any help.
 
Tony Gramelspacher
SSC
(314) 589-7996