[OWW-Discuss] "Contact Us" mods

[Austin Che]

    Getting all contacts to be on the feedback list seems
    impractical. For example, recently on the feedback list:
    "Hi I was wondering were you purchased or harvested the algea that
    you used in the bio reator."
    It's impossible to determine who should even be on the feedback
    list to answer this question. And I really don't think someone who
    just wants to put up a protocol about algae wants to be on a list
    that receives questions about every topic under the sun. However,
    they probably are interested in questions related to algae
    protocols so some way of directing those questions to them is useful.

> Can we get lab contacts and protocol writers etc automatically sitting  
> on the feedback list?
>
> Sent from my iPhone
>
> On Apr 7, 2008, at 9:37 AM, Austin Che <austin at csail.mit.edu> wrote:
>
>>
>>    The message on the page already says to leave a message on the
>>    talk page. It is a much lower barrier to entry to type a message
>>    into a text box than getting an account and posting on a talk
>>    page. The majority of messages that we have already received have
>>    been for specific people/protocols. My feeling is that
>>    restricting the comments to only feedback about the site will mean
>>    we will get no feedback and those who really do have useful
>>    feedback for labs won't give them at all.
>>
>>> We should also put something in the message that if they want to  
>>> leave
>>> a message for a particular person or lab, then they can join OWW and
>>> leave a message on a talk page.
>>>
>>> J
>>>
>>> On Apr 7, 2008, at 8:47 AM, "Barry Canton" <bcanton at mit.edu> wrote:
>>>
>>>>>   It'd be nice if the contact page could look at the referring page
>>>>>   and based on that, "do the right thing." For example, if I'm
>>>>>   looking at the Endy lab page, the contact form should send an
>>>>>   email to the endy lab contact. The simplest implementation I can
>>>>>   think of is to have a special tag people could put on pages for
>>>>>   example, {{contact:myemail at blah}}. Labs would put it into their
>>>>>   lab template, protocol writers would put it into their protocols,
>>>>>   etc. The contact page extension would try to find such a tag and
>>>>>   if it exists, send the comment email there. Otherwise, it sends  
>>>>> to
>>>>>   the generic oww feedback address.
>>>>
>>>> Personally, I think it makes more sense if the behavior of the
>>>> "Contact OWW" button is consistent across the wiki.  I think the
>>>> proposal to make the text on the contact us page better explain who
>>>> the feedback is sent to will be sufficient.

-- 
Austin Che           <austin at csail.mit.edu>          (617)253-5899