[Mobilepartners] FW: BlackBerry enterprise activation password

[Anita I. Horn]

Hello.

Not sure if this is the place to send this.  I have a client with a blackberry curve on T-mobile.  I haven't been able to get her phone activated on the BES server.  I converted her data plan to an enterprise plan yesterday (Wed.) afternoon and they said it would be effective within 2 hours, but I tried the activation 3 times today and it failed each time.  The strange thing is it was asking for a server address, which isn't indicated in the online instructions.  I used oa.exchange.mit.edu.  Was that right?  It's going to expire at noon on Friday, so I have to get it straight before then or we'll have to reapply for the activation code.

Anita Horn
Sloan Technology Services
E52-015

Office (617) 253-6123
Cell     (617) 592-8760




-----Original Message-----
From: Catherine Gamon 
Sent: Thursday, July 16, 2009 11:56 AM
To: Anita I. Horn
Subject: FW: BlackBerry enterprise activation password



Catherine Gamon
Director, MBA Student Affairs
MIT Sloan School of Management
50 Memorial Drive, Room E52-101
Cambridge, MA  02142
cgamon at mit.edu
tel 617-253-0834
-----Original Message-----
From: MIT Blackberry Services 
Sent: Wednesday, July 15, 2009 12:48 PM
Subject: BlackBerry enterprise activation password

Hello User,

To activate your BlackBerry device on MIT's BlackBerry Enterprise Server (BES); on your BlackBerry, go to Options > Advanced Options > Enterprise Activation. For "Email" please enter your MIT Exchange email address, e.g. "username at exchange.mit.edu" and use the password at the end of this message instead of your email password.

Then press "Menu" or the trackball, and select "Activate".  The activation process could take up to 15 minutes, and is recommend that your device be plugged into a power source and that you leave it alone until activation is complete. 

If your BlackBerry fails to activate, please verify with you cellular carrier, that you have a Corporate/Enterprise data plan as it's required in order to use BES. For more information regarding the above activation, go to BlackBerry: Configure for the MIT Exchange Server >http://itinfo.mit.edu/article.php?id=9044

The following is your activation password   (This password will expire in 48 hours.):


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