[Macpartners] Unable to use Adobe Creative Cloud to download software.

[Jessica A Smith]

Mark,

If you have not already, follow Adobe's instructions to download and run the Adobe CC cleanup tool:

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

This resolves most issues with installing the Creative Cloud suite on Macs.

Jess Smith


> On Feb 23, 2015, at 4:38 PM, Mark London <mrl at psfc.mit.edu> wrote:
> 
> Hi - I just received a new Imac running Yosemite.  I believed I 
> correctly followed MIT's instructions to install Adobe Creative Cloud, 
> but when I start it up, and select a software to download (using the Try 
> button), it either immediately tells me that it's unable to reach an 
> Adobe Server, or it attempts to do a download, and sometimes even starts 
> to download it, and then quickly errors out with the same error 
> message.  I Googled this problem, and found other people having similar 
> issues.  None of the posted solutions work for me, and others also 
> haven't found a solution.   Someone said claimed the problem was related 
> to Yosemite.   Has anyone else had similar problems?  Thanks. - Mark
> 
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