[Macpartners] Mac client, cloud server file problem

[Andy McPherson]

Karen,

It's very possible this issue could be related to Spotlight indexing on the
network shares. Have you tried disabling indexing of the network share on
some of your Macs? If not, you can try excluding the shares from indexing
under the "Privacy" tab of the Spotlight settings in System Preferences.

Regards,
Andy

Andy McPherson
Systems Administrator


77 Massachusetts Ave., 14N-308, Cambridge, MA 02139
andymcp at mit.edu | p: 617.253.9776 | f: 617.258.6189

On Tue, Dec 8, 2015 at 1:29 PM Karen M Johnson <karenj at mit.edu> wrote:

> Hello,
>
> Our staff work on Macs, OS 10.10. Our server is an IST cloud server.
>
> We have a paperless process. Thousands and thousands of documents are
> received and put in a server folder. Staff verify and upload the files to
> our system.
>
> Then the files need to be deleted from the server. Much of the time the
> answer is 'the operation cannot be completed because the item is in use'.
>
> This problem has become a very large one since the upgrade to OS 10.10.
>
> Restarting and repair permissions do not help. Sometimes letting some time
> pass helps. Other times I have moved the files to my desktop, then deleted
> them. We currently have files that we cannot delete so far.
>
> Staff are looking at regular action time in admissions and want a solution.
>
> I have searched online and the ideas found are not solutions. The only one
> that would work I guess is to use the terminal to delete the files. That is
> not really a solution for staff but I will do it if needed.
>
> Anyone have any advice? Know anything about this? Will it go away if we
> upgrade to El Capitan? (I doubt it since this problem seems to have existed
> a while).
>
> Thanks,
>
> Karen
> Admissions
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/macpartners/attachments/20151208/dc361a9b/attachment.html