[Macpartners] firefox crash when printing

[Teddy Thomas]

Hi Aran-

Sorry to hear about the problem. I haven't seen this crop up for me
personally, but haven't run 10.7.5 in a very long time. Was Sophos giving
you an error when this would happen? If not, I don't think mucking about
with Sophos will yield much.

Asking in the Mozilla Support forums doesn't seem like a bad idea. I found
a couple of threads with similar problems (such as
https://support.mozilla.org/en-US/questions/980967), which make this seem
like a print driver problem. I would suggest removing the Biz Hub printer
and adding another printer (perhaps MIT Pharos if you don't have another
one handy) and seeing if the issue persists from there. I hope that helps.
Good luck.

-Teddy


On Fri, Jun 27, 2014 at 4:24 PM, Aran M Parillo <aran at mit.edu> wrote:

> Greetings,
>
> I've had an issue crop up that I would love to get some additional
> tips/tricks/techniques on towards resolving.
>
> In short, printing from firefox crashes the program.  [Printing to this
> printer from all other apps works without issue.]
>
> Steps taken towards resolving - none of which have allowed me to print.
>
> - starting firefox in safe mode
> - disabled all plugins and add ons
> - removal of firefox profile/prefs
> - complete removal of firefox application and reinstallation (including
> current version and testing betas)
> - ran program from another user account on same machine
> - deleted printer from system and re-added (no new drivers available for
> printer)
> - repaired disk permissions
>
> OS 10.7.5
> Biz Hub c360 using
> Firefox version 30
>
> My thought was to start poking around in the cups interface but figured
> I'd stop and check w/the macpartners before proceeding.
>
> Should I be fiddling with Sophos prefs?
>
> Should I be asking mozilla help forum folks to review my crash logs?
>
> Thanks kindly for your thoughts here.
> Aran
>
>
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