[Macpartners] IS&T Plans to Upgrade Firmware Version on MITvoip Phones

[Deb Bowser]

What is happening?
Starting Monday, April 15 at 7PM and every evening at 7PM until Thursday, April 30, IS&T will be upgrading the firmware (software) version on all campus MITvoip telephones.

Why?
A bug was discovered in the current version of firmware that requires us to perform the upgrade. (Incoming calls to go directly to Voice Mail without ringing or after 1 ring.)

How does this affect me?
The upgrade will trigger an automatic phone reboot after completion. If you are on a call during the upgrade, your telephone will reboot after the call is completed.

Where can I go for support and resources?
For frequently asked questions about the upgrade, please see this Knowledge Base (KB) article: MITvoip Firmware Upgrade Summary and FAQ<http://kb.mit.edu/confluence/x/E7gBCQ>.

If you have any issues, or in the event your phone does not reboot after the upgrade, please contact Telephone Support at 617-253-4357 or send email to telephone-help at mit.edu<mailto:telephone-help at mit.edu>.

Sincerely,
Deb Bowser
IS&T
Network Operations
W92-189

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/macpartners/attachments/20130411/518bf4b9/attachment.htm