<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
</head>
<body style="color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
<div><b>What is happening?</b></div>
<div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
Starting Monday, April 15 at 7PM and every evening at 7PM until Thursday, April 30, IS&T will be upgrading the firmware (software) version on all campus MITvoip telephones.</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
<b>Why?<br>
</b>A bug was discovered in the current version of firmware that requires us to perform the upgrade. (<span style="font-family: Calibri; font-size: medium; ">Incoming calls to go directly to Voice Mail without ringing or after 1 ring</span>.)</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
<b>How does this affect me?<br>
</b>The upgrade will trigger an automatic phone reboot after completion. If you are on a call during the upgrade, your telephone will reboot after the call is completed.</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
<b>Where can I go for support and resources?<br>
</b>For frequently asked questions about the upgrade, please see this Knowledge Base (KB) article: <a href="http://kb.mit.edu/confluence/x/E7gBCQ">MITvoip Firmware Upgrade Summary and FAQ</a><span style="font-size: large; font-family: Calibri; ">.</span></div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
If you have any issues, or in the event your phone does not reboot after the upgrade, please contact Telephone Support at 617-253-4357 or send email to <a href="mailto:telephone-help@mit.edu">telephone-help@mit.edu</a>.</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<div>
<div>Sincerely,</div>
<div>Deb Bowser</div>
<div>IS&T</div>
<div>Network Operations</div>
<div>W92-189</div>
</div>
</div>
<div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px; ">
<br>
</div>
</div>
</body>
</html>